I e-mails, some are blank - others are correct

[Phil]

In the past week we are receiving blank e-mails. They will initially appear
correct, close outlook and then several messages will appear with symbol and
date/time/size but no message and no from. This happens with Outlook 2007, if
I go to explorer and open hot mail the messages are there.

 

[TFF QA]

Same thing has been happening to me. One thing I did today (that seems to
help) is I created a new e-mail account in Outlook. All the settings
exactly the same as the original account. Now, since you said the emails
were there in Hotmail, you are not deleting from server. Good. Now, with
the sew account, check your e-mail. For me, I got the emails fine. One
thing you have to be careful about. If it works, tell Outlook NOT to get
email from the original account, or you will get double emails. Now, don't
delete the original account, just turn it off. It does not delete anything
currently in your inbox, address book, or anything.

This has worked for me far. I doesn't fix the original problem, but it
seems to point to a possibly corrupted e-mail account.

Good luck.

 

[Ben M. Schorr, MVP]

What anti-virus software are you using?

A lot of modern Antivirus products will scan your e-mail for you as it's
received (and sometimes sent too). On the surface of it this seems like a
good idea but in practice it often causes problems with Outlook such as
blank messages, missing attachments, stalls and hangs and other performance
issues. And, it's not even really necessary. If your antivirus software is
"running resident" (which means sitting in memory and scanning every file
you open/run in real-time) anyhow then any malware that comes into your
e-mail won't be able to infect your machine. As soon as you tried to open
it your anti-malware software will detect the problem and stop it.

My recommendation is to turn off the e-mail scanning module of your
anti-malware software. Outlook will run better without it.
( Troubleshooting Outlook - http://www.officeforlawyers.com/tsol.htm )

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.html
Author: The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/ol4law-amazon

 

[TFF QA]

Personally, I am running NAV (with e-mail scanning off) and BitDefender
(with it on.) I am running both because I have received e-mails with
Trojans attached that NAV didn't stop.

 

[Ben M. Schorr, MVP]

Not a big fan of NAV personally.

So you're using the Hotmail connector? What version 12 or 14?

See if this helps: http://www.officeforlawyers.com/outlook/tsol.htm#scanpst

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com/outlook.html
Author: The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/ol4law-amazon