I get Code error 57A when I try to download 2007 Microsoft Office

[Mike A]

Hello, I get Code error 57A when I try to download 2007 Microsoft Office
Suit Service Pack 2 (SP2). How do I fix this? Below is my diagnostic report.

Thanks for any help!

Mike



Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89583-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {D8CDB7A4-46B3-475D-9A5B-CD1C64DC27C3}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6001.vistasp1_gdr.090302-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{D8CDB7A4-46B3-475D-9A5B-CD1C64DC27C3}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2685026291-1623074556-255901728</SID><SYSTEM><Manufacturer>HP-Pavilion</Manufacturer><Model>FJ464AAR-ABA
a6554f</Model></SYSTEM><BIOS><Manufacturer>American Megatrends
Inc.</Manufacturer><Version>5.30 </Version><SMBIOSVersion major="2"
minor="5"/><Date>20080905000000.000000+000</Date></BIOS><HWID>BC323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
Standard
Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Professional
2007</Name><Ver>12</Ver><Val>5F33FA018CC4F78</Val><Hash>2VmQZkRxi38so/bK+A0+LC0dAXY=</Hash><Pid>81605-956-5795943-65800</Pid><PidType>1</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="100"/><App Id="16" Version="12"
Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19"
Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App
Id="1B" Version="12"
Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89583-00146-321-500061-02-1033-6001.0000-3532008
Installation ID: 015802198470691511364166169162491232529442247992110660
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: WQD8Q
License Status: Licensed

HWID Data-->
HWID Hash Current:
NAAAAAIAAAABAAEAAwACAAAAAgABAAEAlis6yWjdtocWby5R4mzy9ARgCMo7E1jSrFbMMQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
OEMB HPQOEM SLIC-CPC
GSCI HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC

 

[Peter Foldes]

You need to have your Office 2007 media in your CD\DVD while doing the download and
install

 

[Mike A]

*** Thank you but It did not work. I get the same error message. What now??

 

[Mike A]

I also tried to run a repair to office Professional 2007 but I got this
message: "Microsoft Office Professional 2007 configuration did not complete
successfully. Error 1402.Setup cannot open the registry key
HKEY_MACHINE32\Software\Classes\CLSID\{DECBDC16-E824-436e-872D-14E8C7BF7D88}\typelib.
Verify that you have sufficient permissions to access the registry or
contact Microsoft Product Support Services (PSS) for assistance

MIke A