I get "Microsoft Office Word has stopped working" when I close

[Fred in Greeley]

When I shut Word down I get a message telling me:
"Microsoft Office Word has stopped working

 

[Terry Farrell]

See the following FAQ for help diagnosing this problem (it includes closing
problems too).

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

Terry Farrell - MSWord MVP

 

[Mark]

Hello:

I'm having the same problem when I try to close MS Word. I click on the "X"
and I get the message that Microsoft Word has stopped working. My computer
system came installed with the business addition of Office and I need this
fixed. I cannot use any other programs as a work around. Is there a fix for
this? I'm so very frustrated. Thank you.

 

[Gary - Same Problem]

Hello:

I'm having the same problem when I try to close MS Word. I click on the "X"
and I get the message that Microsoft Word has stopped working. My computer
system came installed with the business addition of Office and I need this
fixed. I cannot use any other programs as a work around. Is there a fix for
this? I'm so very frustrated. Thank you.

 

[Terry Farrell]

There are three possible causes: an incompatible (HP) printer driver, a
partially corrupt Word DataKey or an incompatible third party add-in.

If you have an HP printer, switch to another printer and test again.

If it is the DataKey, simply delete
HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data.

The DataKey is automatically regenerated by Word when you next start it.

To see if it is an add-in, test by running in Safe Mode. From Start, Run
(Winkey+R), type in

winword /a

and press enter. Open a document and test for editing and closing now. If it
is OK now, then you have installed something that has placed an incompatible
add-in in Word/Office.

See how to find add-ins

http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm

http://office.microsoft.com/en-us/assistance/HA011514521033.aspx