I have a Norton/Word/XP conflict that is driving me nuts!

[Bob Hewson]

I have contacted Norton 3 times and they can not resolve issue, I have
contacted Rogers, my ISP 4 times and they can't resolve my isssue so maybe it
is an Office problem or perhaps even windows XP

I am using Office 2007 Home & Student on a desktop using XP home. I loaded
it recently.

I uninstalled Norton as a nuicance and resource hog, using XP Control panel.

I opened up Word 2007 and a "Norton anti-virus" screen popped up with
message "PLease wait while windows configures Norton Antivirus" and
immediately anoth popup screen appears over it, again a "Norton AntiVirus
scree" with the message " Norton Antivirus 2006 does not support the repair
feature, please uninstall and reinstall." with an OK buttton which when
pushed starts the two screens again, and repeats 3 times. Then a clean Word
screen with a default doc showing. And again when opening a document.

When closed I get a Office screen apologizing for a problem and needing to
close

I have reinstalled Office and followed all steps I have been told to do to
rid myself o f this nuicance, but to no avail. I have spent too many hours
on this problem.

Can anyone help

 

[garfield-n-odie [MVP]]

See
http://service1.symantec.com/support/nav.nsf/docid/2005092822170206?OpenDocument
"Message: 'Norton AntiVirus 2006 does not support the repair feature...'
when starting a Norton program".

 

[Graham Mayor]

Why don't you just get rid of this parasitic and problematic AV software and
install something that works without such issues - such as AVG, which has
the added advantage of being free for personal use.

--
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Graham Mayor - Word MVP


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[Bob Hewson]

Thanks,

My whole purpose was to get rid of Norton. It was the uninstall that gave
me the grief.

I followed the earlier writer's response. Still a problem, I reinstalled a
copy of Norton and immediately deleted it again using XP. This time
everything was removed and I can open Word properly...

Thanks to you both.

Bob