Angela said:
when I open my outlook I keep receiving 630 mesages all over again
Yet tried disabling the e-mail scan feature in your anti-virus software?
For some, this is not sufficient and you have to uninstall the
anti-virus software and then do a custom install where you do NOT
include their e-mail scanner component.
Have you tried moving some of those e-mails out of your Inbox using the
webmail interface to your account by putting them into another folder?
See if leaving only 50 messages in your Inbox lets Outlook retrieve
them. If that works, delete those 50 from the Inbox (if Outlook didn't
already do it) and move another 50 or 100 back into the Inbox using the
webmail interface, and retrieve those using Outlook. Could be a timing
issue with so many messages in your mailbox all wanting to download.
Also check your mail poll interval. If it is set too short, your
current mail session gets interrupted because the next mail poll gets
started. Outlook updates its message-id list after it has successfully
completed a mail session, and stepping atop a current mail session to
start another one means Outlook may never get to update its message
list. The more e-mails that you have to download and the bigger they
are means the longer it takes to download them all and the more likely
you will hit the next scheduled mail poll interval and obliterate your
current mail session in Outlook. The minimum mail poll interval should
be 10 minutes. Less than that is just being abusive to your e-mail
provider because it is highly unlikely that you continuously receive a
large number of new e-mails within 10 minutes and for every 10 minute
interval throughout each and every day. Try setting the mail poll
interval to 30 minutes, or even to 1 hour for this big-count download,
and then set it to 10 minutes MINIMUM after that.
