I/O error message can't open inbox although I am getting mail

[marceyd]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel
Email Client: pop

I am unable to open my inbox (other folders open fine) I also get the notice of emails and when I click on those they open, but I can't get into my inbox which indicates it has new emails. I am a novice with MACs and don't understand all the lingo but can follow directions. Any suggestions?

 

[Ed Kimball]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel
Email Client: pop

I am unable to open my inbox (other folders open fine) I also get the notice
of emails and when I click on those they open, but I can't get into my inbox
which indicates it has new emails. I am a novice with MACs and don't
understand all the lingo but can follow directions. Any suggestions?

I assume you're referring to the Inbox that is listed as the first item
under Folders on My Computer. What exactly happens when you click on your
inbox?

 

[marceyd]

Two things are going. When I click on the icon to open the program it will tell me that it failed and when I click ok it opens. My Inbox folder has a symbol that looks like it downloading. I click on the Inbox and after a long pause the message comes up that says I/O error Cannot open that function. The folder is downloading mail but I can't get to it.
Does this help?

 

[Ed Kimball]

Two things are going. When I click on the icon to open the program it will
tell me that it failed and when I click ok it opens. My Inbox folder has a
symbol that looks like it downloading. I click on the Inbox and after a long
pause the message comes up that says I/O error Cannot open that function. The
folder is downloading mail but I can't get to it.
Does this help?

I have not heard of this problem before. I would try rebuilding the
database. Hold down the option key when launching Entourage and select the
option to rebuild the database.

 

[Diane Ross]

I am unable to open my inbox (other folders open fine) I also get the notice
of emails and when I click on those they open, but I can't get into my inbox
which indicates it has new emails. I am a novice with MACs and don't
understand all the lingo but can follow directions. Any suggestions?

I/O error almost always means disk damage. Open Disk Utility and run Repair.
If you have Disk Warrior, I suggest you run it.

Let this be an early warning that you need to backup your data. Your drive
could suddenly fail and you would loose everything.

 

[Guest]

Version: 2004 > Operating System: Mac OS X 10.4 (Tiger) > Processor:

Intel > Email Client: pop > > I am unable to open my inbox (other folders
open fine) I also get the notice > of emails and when I click on those
they open, but I can't get into my inbox > which indicates it has new
emails. I am a novice with MACs and don't > understand all the lingo but
can follow directions. Any suggestions?





I assume you're referring to the Inbox that is listed as the first item
under Folders on My Computer. What exactly happens when you click on your
inbox? -- Ed Kimball