I see 1 line of the response in auto-preview..cannot open

[Patrick Kane]

I send and receive emails all day to & from multiple persons. I use the auto
preview on my screen before opening each email fully. I have been sending
emails to one particular client. They read and respond with their detailed
response. I receive their email, can see the first line of their response in
the autopreview, and when I click and open the email for the full response I
receive none of their response with the exception of my original email. I do
not think it is my syetem, or set-up as I have issues with anyone else. Is it
their system, or setup...what is the solution? Thanks.

 

[Diane Poremsky]

sounds like its an HTML formatting problem. Do you see their reply if you
click forward?

 

[Patrick Kane]

No. I just checked and when I try to "forward" it, I cannot see it either.
This is the only person I have ever had this issue with, which makes me tend
to think the issue is on their side and not mine?