You have posted this question to the wrong newsgroup.
The access in this groups title refers to Microsoft Access, a database
program.
Please repost to the correct newsgroup for the program you are using.
I would suggest you include your Windows and Office version number in
your message. It might make a difference.
Your question may be better answered in a newsgroup appropriate to your
problem. This newsgroup is dedicated to the Microsoft Access database
product. The Microsoft website may have misdirected you.
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