A
Audrey
I purchased in Oct 2007 and only bought it then becasue I was told I could upgrade to Student teacher Office 2008 since they knew it was coming out so soon.
I was told at apple store when I boughtStudent Teacher office 2004 I could upgrade tostudent teacher
A
Audrey
Please noe I found the upgrade coupon. However I see I need the ORIGINAl box top with barcode. I have my receipt from apple store and my box with
Product Keys. I only used one Key not all three. But the orginal Big box I threw away. My apple store receipt shows the apple product number.
I wasn't told to save the big box just my receipt. I just purchased the upgrade online. Am i going to have problems if I make a copy of the back of the box I have and the product keys and mail in my receipt from Oct 2007???
Product Keys. I only used one Key not all three. But the orginal Big box I threw away. My apple store receipt shows the apple product number.
I wasn't told to save the big box just my receipt. I just purchased the upgrade online. Am i going to have problems if I make a copy of the back of the box I have and the product keys and mail in my receipt from Oct 2007???
D
Diane Ross
Go back to the Apple store to get help. They are the ones that made the
mistake. You can't expect Microsoft to fix problems they didn't create.
R
Roger Ison-Haug
Hi
I got the same issue, but apple store told me to go to Microsoft.
Any idea how to get te 2008 edition?
I got the same issue, but apple store told me to go to Microsoft.
Any idea how to get te 2008 edition?
D
Daiya Mitchell
See here:
http://www.microsoft.com/mac/go/promotions/default.mspx
Download the Mail In Coupon to read the small print.
http://www.microsoft.com/mac/go/promotions/default.mspx
Download the Mail In Coupon to read the small print.
D
davemark
I purchased a copy of Office 2004 back in January and sent in my receipt, UPC (cut out from the box top) and the filled-in form. I never received a reply from Microsoft and I never got my free version of Office 2008.
Is there a contact at Microsoft I can write to to resolve this?
Thanks,
Dave Mark
Is there a contact at Microsoft I can write to to resolve this?
Thanks,
Dave Mark
M
mangoman
....And internationally? I haven't been able to find info on this upgrade offer.
D
Diane Ross
If you have questions regarding the Microsoft Office 2008 for Mac Technology
Guarantee or would like to check the status of your order you may call:
***1-888-285-6247***
Customer service hours are Monday thru Friday 8:00 am to 10:00 pm EST.
For email support, please email (e-mail address removed) and
allow 48 hours for a response.
D
Diane Ross
I am not aware of any international promotions. Sorry!
J
John McGhie
Ring your local Microsoft office. The details are different in every
market.
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
market.
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
I
Iacopo
Hi. I am did find the form, filled it, sent it with the box's top, a recipt and everything needed. On the form it says I need to wait from 6 to 8 weeks to get it. I waited 8 weeks now and nothing arrived yet. What do i do? :frown:
J
John McGhie
Ring your local Microsoft Office!
There has been a disaster with one of the vendors doing the posting.
Ring the poor sods at Microsoft and they will sort it out. If they don't,
come back here and we'll set Diane onto them for you
Hint: Be patient. Very patient. This has been badly FUBAR'd
Cheers
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]
There has been a disaster with one of the vendors doing the posting.
Ring the poor sods at Microsoft and they will sort it out. If they don't,
come back here and we'll set Diane onto them for you
Hint: Be patient. Very patient. This has been badly FUBAR'd
Cheers
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]
J
Jonathan Shapiro
I have the same problem as everyone else. I was provided with Office for Mac 2004 by my University in December 2007, and told I would be able to upgrade to 2008 for free. I was not told to keep anything (although I do have the plastic CD box and barcodes, I did not keep the cardboard box. The ID of the package is 75869-160-6262595-12555).
The Apple Store referred me to Mactopia; Mactopia help online is pretty dire (after three screens of too many details, there is a 'technical error' that stops me sending the request in at all), so I called Microsoft (in India, where else?) who have also tried to fob me off (you know exactly the sort of thing I mean: 15 minutes on hold on a premium rate phone number, an operative who overuses your first name, and then denies that Microsoft have any part to play in sorting out your problem. It so damages Microsoft's already tawdry reputation for exploiting their customers….).
Frankly, I am already sick of being pushed from pillar to post by uncaring, customer unfriendly mega-corporations, and that’s before I have even had a reply!
Microsoft could redeem their reputation by giving us all a simple, positive, helpful answer within the 48 hrs promised, but I won’t hold my breath….
Dr Jonathan Shapiro
Senior Lecturer
University of Birmingham
Birmingham UK
E (e-mail address removed)
The Apple Store referred me to Mactopia; Mactopia help online is pretty dire (after three screens of too many details, there is a 'technical error' that stops me sending the request in at all), so I called Microsoft (in India, where else?) who have also tried to fob me off (you know exactly the sort of thing I mean: 15 minutes on hold on a premium rate phone number, an operative who overuses your first name, and then denies that Microsoft have any part to play in sorting out your problem. It so damages Microsoft's already tawdry reputation for exploiting their customers….).
Frankly, I am already sick of being pushed from pillar to post by uncaring, customer unfriendly mega-corporations, and that’s before I have even had a reply!
Microsoft could redeem their reputation by giving us all a simple, positive, helpful answer within the 48 hrs promised, but I won’t hold my breath….
Dr Jonathan Shapiro
Senior Lecturer
University of Birmingham
Birmingham UK
E (e-mail address removed)
M
Matthew Gardiner
Hi,
I would say that you'd need 'proof of purchase' to demonstrate that you
received it during that 'free upgrade' period.
Matthew
I would say that you'd need 'proof of purchase' to demonstrate that you
received it during that 'free upgrade' period.
Matthew
D
Diane Ross
They failed to give you full details. This is not Microsoft's fault.
Basically, it is your responsibility to check out any details involving any
purchase and especially ones that offer rebates and free offers. We live in
a world of 'read the fine print.'
If you have questions regarding the Microsoft Office 2008 for Mac Technology
Guarantee or would like to check the status of your order you may call:
***1-888-285-6247*** not sure if this works overseas....let me know and I'll
see what I can find out for the UK.
Customer service hours are Monday thru Friday 8:00 am to 10:00 pm EST.
For email support, please email (e-mail address removed) and
allow 48 hours for a response.
I have to agree with your there. The new site was released to coincide with
the launch of Office 2008 and Macworld. A lot could be said for waiting for
release until the product is ready regardless of the date.
K
Kevin_Macduff_[MSFT]
You mention that "Mactopia help online" is pretty dire. A few questions around this:
1) Were you on the UK site or the US site?
2) What exactly were you looking on help for? (I assume you were looking for help on how to get an upgrade...right?)
3) What are the steps you took to receive a "technical error"?
Thanks!
--
Kevin Macduff [MSFT]
(e-mail address removed)
Group Content Publishing Manager
Microsoft: MacBU
This posting is provided "AS IS" with no warranties, and confers no rights.
1) Were you on the UK site or the US site?
2) What exactly were you looking on help for? (I assume you were looking for help on how to get an upgrade...right?)
3) What are the steps you took to receive a "technical error"?
Thanks!
--
Kevin Macduff [MSFT]
(e-mail address removed)
Group Content Publishing Manager
Microsoft: MacBU
This posting is provided "AS IS" with no warranties, and confers no rights.
J
John McGhie
Hi Kevin!!
How come you are in here with us workers
Kevin didn't have time to mention that he is the Group Manager in charge of
all Help, and Mactopia, for Mac BU.
So it's worth answering his questions, because he's the person directly
responsible for creating the websites, and the help, and getting it changed!
Kevin is also the person to thank for Mactopia: such a huge achievement that
it has almost overnight attracted 90 per cent of the traffic in here, and
doubled the amount!
Cheers
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]
How come you are in here with us workers
Kevin didn't have time to mention that he is the Group Manager in charge of
all Help, and Mactopia, for Mac BU.
So it's worth answering his questions, because he's the person directly
responsible for creating the websites, and the help, and getting it changed!
Kevin is also the person to thank for Mactopia: such a huge achievement that
it has almost overnight attracted 90 per cent of the traffic in here, and
doubled the amount!
Cheers
--
Don't wait for your answer, click here: http://www.word.mvps.org/
Please reply in the group. Please do NOT email me unless I ask you to.
John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]
D
DAW
I bought the MS Office 2004 student & teacher version from Amazon in Dec 07. Their website directs you to 'The Office 2008 for Mac Technology Guarantee' from where you download the form, follow the directions and send off your claim to MS in Germany (obviously this is for European buyers). FYI this web address below shows the same details:
<http://www.microsoft.com/mac/go/promotions/default.mspx>
I also emailed (e-mail address removed) when I had difficulty in finding the correct forms. They were very helpful.
I received my copy of MS Office 2008 home & student edition within about 6 weeks and I'm very satisfied with the service.
<http://www.microsoft.com/mac/go/promotions/default.mspx>
I also emailed (e-mail address removed) when I had difficulty in finding the correct forms. They were very helpful.
I received my copy of MS Office 2008 home & student edition within about 6 weeks and I'm very satisfied with the service.
M
Mart
regarding order number 20080102169628
have made an order for the upgrade well before the deadline and it was mentioned to wait 4-6 weeks from the time the upgrades would start shipping (written to be January 31st). It is now April 7, and i haven't heard anything from Microsoft. I am based in Australia. I have emailed microsoft recently ([email protected]) and considering i didn't get a response to my previous query, i may not get a response this time around. Any contact numbers I can call or email in Oz?
have made an order for the upgrade well before the deadline and it was mentioned to wait 4-6 weeks from the time the upgrades would start shipping (written to be January 31st). It is now April 7, and i haven't heard anything from Microsoft. I am based in Australia. I have emailed microsoft recently ([email protected]) and considering i didn't get a response to my previous query, i may not get a response this time around. Any contact numbers I can call or email in Oz?
C
CyberTaz
Take a look at your rebate request form - there should be a phone number on
it. FWIW, I understand that there was a delay in shipping, but that they are
in the process of "catching up".
Regards |:>)
Bob Jones
[MVP] Office:Mac
it. FWIW, I understand that there was a delay in shipping, but that they are
in the process of "catching up".
Regards |:>)
Bob Jones
[MVP] Office:Mac