Icons missing and quitting unexpectably

[nicmeredith]

I have Office for Mac 2004 on my MacBook Pro. I have had it since
April or June, and just recently some weird things have been
happening. When I go to create a new document, the Gallery doesn't
show all of the previews of the templates. Instead, it shows a black
and white picture that says 'Quicktime Pic' and has a guy with a
speech bubble with an exclamation point, and the Quicktime logo. Also,
when I open certain saved documents in the Microsoft Office products,
it will show the document for like, 2 seconds, then it quits.

Anyone have any idea what is wrong?

Nicole

 

[John McGhie]

Hi Nicole:

I would say that you have installed other software that is conflicting with
your Microsoft Office software, or your hard disk is failing.

Think back to what software you might have installed recently, remove that,
and see if the problem goes away.

Open Disk Utility and repair your permissions.

If neither of those fixes it, come back here: we might have a long hunt for
this one, it could be complex.

Cheers


On 10/11/07 4:32 AM, in article
(e-mail address removed),

I have Office for Mac 2004 on my MacBook Pro. I have had it since
April or June, and just recently some weird things have been
happening. When I go to create a new document, the Gallery doesn't
show all of the previews of the templates. Instead, it shows a black
and white picture that says 'Quicktime Pic' and has a guy with a
speech bubble with an exclamation point, and the Quicktime logo. Also,
when I open certain saved documents in the Microsoft Office products,
it will show the document for like, 2 seconds, then it quits.

Anyone have any idea what is wrong?

Nicole


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John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]

 

[CyberTaz]

Additional to John's suggestions:

Reapply the Apple OS X Combo update
Reapply the latest QuickTime update
Repair Permissions
Make sure Office is fully updated

If no change you might also run Disk Utility - Verify Disk & proceed
accordingly if errors are found.

HTH |:>)
Bob Jones
[MVP] Office:Mac