"Identity cannot be opened with this version of entourage"

[Rachlovesyou]

Hi, so I just got my macbook last night!

My mom has the Office 04 student teacher edition.

I uploaded Office onto my computer, but by accident I used the one product key she had used on her computer. So, no surprise today I had all these error messages telling me that two computers were on one product key and that was illegal, etc.

So I removed office from my computer. Then I reinstalled it with one of the other product keys that came from the student/teacher edition that hasn't been used.

Everything went smoothly with that, but when I went to open entourage it said "identity cannot be opened with this version of entourage". And then entourage quits. What did I do wrong? How can I fix it? Word seems to be working OK, but it always comes up with "an unexpected error occured while trying to load the microsoft framework library". (when i open word, ppt, etc). Think that has something to do with it? It still lets me work on the programs though, after that message, but not after the entourage one.

I'm so confused!!

Thanks!

 

[William Smith]

Everything went smoothly with that, but when I went to open entourage
it said "identity cannot be opened with this version of entourage".
And then entourage quits. What did I do wrong? How can I fix it? Word
seems to be working OK, but it always comes up with "an unexpected
error occured while trying to load the microsoft framework library".
(when i open word, ppt, etc). Think that has something to do with it?
It still lets me work on the programs though, after that message, but
not after the entourage one.

If you're able to open Word then go to the Help menu and select the
option to update to the latest version of Office 2004. Your Entourage
database was last modified by a more updated version of Entourage and
you need to apply all the updates available to get back to the same version.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>