Identity not importing when upgrading from MSO2004 to MSO2008

J

JGP

I just performed the upgrade from MSO 2004 to 2008. Using the import tool to get all my Entourage data doesn't works; the message states that no identity is found altough the file is there. In fact I can still run Entourage 2004.

Any suggestions?

JGP
 
W

William Smith

I just performed the upgrade from MSO 2004 to 2008. Using the import
tool to get all my Entourage data doesn't works; the message states that
no identity is found altough the file is there. In fact I can still run
Entourage 2004.

Any suggestions?
Click to expand...

I've been informed that the presence of a "cache" file with the Database
file is normal for Entourage X but I do know the presence with the
Database in Entourage 2004 will cause this behavior.

Have a look in /Users/<your user folder>/Documents/Microsoft User
Data/Office 2004 Identities/Main Identity for the presence of a cache
file. If it's there then move it to the Desktop and try again.

FYI, "Main Identity" is the default name of your identity but may have
been renamed to something else.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 

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