Identity Switch Cancelled

[Jennifer Watnemoe]

Outlook 2003 Windows XP SP2
I have a customer that is getting the following error when starting Outlook:
Title of the window is "Identity Switch Cancelled" the message reads as
follows:
"The current identity could not be changed because one of the applications
was unable to switch. Close any open dialog boxes in other applications
before trying again."
The only option on this window is to click OK. When he does so Outlook
appears to open and function normally. How does one get rid of this message
when starting Outlook?

 

[Francine Otterson [MVP - Outlook]]

Jennifer,

Outlook Express uses Identities not Outlook. If actually receiving this
error in Outlook then was Outlook Express ever removed or attempted to be
removed at any point?

--
Regards,

Francine Otterson
President, San Diego Outlook User Group
MVP - Microsoft Outlook

 

[Jennifer Watnemoe]

Hi Francine
This customer swears he has not tried to remove or even use Outlook Express
ever on this computer.

Any ideas how to get this message to stop appearing?

 

[Roady [MVP]]

This isn't native functionality of Outlook. What add-ins are installed?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003

 

[Jennifer Watnemoe]

The following add-ins are checked on:
Symantec Antivirus 10.1
Chapura Settings
Delegate Access
Deleted Items Recovery
Exchange Extensions commands
Exchange Extensions property pages
Fax Server Extension

This isn't native functionality of Outlook. What add-ins are installed?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Hi Francine
This customer swears he has not tried to remove or even use Outlook
Express
ever on this computer.

Any ideas how to get this message to stop appearing?

 

[Francine Otterson [MVP - Outlook]]

Jennifer,

Has OE had any changes made to it or been removed?

--
Regards,

Francine Otterson
President, San Diego Outlook User Group
MVP - Microsoft Outlook

 

[Roady [MVP]]

Ask the user to disable them all and see if it still happens. If so try
starting Outlook in Safe Mode;
Start-> Run; outlook.exe /safe

If it doesn't happen enable them one by one to find the culprit.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

The following add-ins are checked on:
Symantec Antivirus 10.1
Chapura Settings
Delegate Access
Deleted Items Recovery
Exchange Extensions commands
Exchange Extensions property pages
Fax Server Extension

This isn't native functionality of Outlook. What add-ins are installed?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Hi Francine
This customer swears he has not tried to remove or even use Outlook
Express
ever on this computer.

Any ideas how to get this message to stop appearing?

:

Jennifer,

Outlook Express uses Identities not Outlook. If actually receiving
this
error in Outlook then was Outlook Express ever removed or attempted to
be
removed at any point?

--
Regards,

Francine Otterson
President, San Diego Outlook User Group
MVP - Microsoft Outlook


in
message Outlook 2003 Windows XP SP2
I have a customer that is getting the following error when starting
Outlook:
Title of the window is "Identity Switch Cancelled" the message reads
as
follows:
"The current identity could not be changed because one of the
applications
was unable to switch. Close any open dialog boxes in other
applications
before trying again."
The only option on this window is to click OK. When he does so
Outlook
appears to open and function normally. How does one get rid of this
message
when starting Outlook?

 

[Jennifer Watnemoe]

Just so anyone knows for the future...
The problem was with a missing Identities key - User ID - in the registry
under HKEY_CURRENT_USER

 

[GaryM]

I have the same problem when I start my outlook 2003 v 11.8118.8122 except
that my error message at start of program reads" Another application has the
switch identities or identity login dialog showing" I beleive this below is
my fix however do not know how to implement it. All help would be
appreiacted.

 

[Dmitri Ivanenko]

http://support.microsoft.com/kb/224463

in other words:

1. create a string value as User ID
2. Enter its value as the name of Account ID (HKEY_CURRENT_USER\Identities\<Account ID>)
3. Close and Reopen Outlook. Issue should be resolved.

Dmitri

 

[David]

Create a string value as user ID?? How does one do that? Please walk me through this someone.....My outlook express won't even open.....

 

[Gordon]

Create a string value as user ID?? How does one do that? Please walk me
through this someone.....My outlook express won't even open.....

This newsgroup is for support of Outlook
97/98/2000/2002/2003/2007 from the Office suite of products. Outlook
Express is actually a separate program despite the similar name.

For help with your OE questions, try an OE newsgroup such as
microsoft.public.windows.inetexplorer.ie6_outlookexpress (for OE 6), or
an OE help website such as http://insideOE.tomsterdam.com. If you're
accessing the Microsoft newsgroups through the MS Product Support
Services "Community Newsgroups" web interface, click
http://www.microsoft.com/communitie...px?dg=microsoft.public.outlookexpress.general
Good luck!