IE crashes when clicking on the TASKS tab in PWA

[Jim Crawford]

I have two users (out of 400) for whom IE crashes when they clisk the tasks
tab in the PWA. They are not running the Google tool bar. Nor are they
running pop up blockers. Even if they were, the behaviour is the same
regardless of what machine they sign on from ... thiers or someone elses.
Anyone run into crashes related to credentials or bad data in the task list??

 

[Paul Linscott]

I have the identical problem. This week we published several projects
containing hundreds of tasks in each project. 2 resources were able to enter
their hours once and then IE crashed on each further attempt (entering the
tasks menu). No changes to the users' PC configurations were made this week.
The crash happens regardless of the PC we logon using their userids. On one
laptop, I got the message that IE crashed when running pigrid11.ocx. This
morning, we installed Project Server 2003 SP1. After the installation, we
were required to re-install the ActiveX components of which I believe
pigrid11.ocx is one of them. IE still crashes.

The log files do not show any problems. The IE versions on the PCs are
6.0.2800 (Win2k SP4) and 6.0.2900.2180.xpsp_sp2_gdr.050301-1519 (Win XP Pro
SP2). We also use Project Server 2003 MUI with SP1 for our Italian employees.

Suggestions, ideas would be great!

rgs

Paul

 

[Lars Hammarberg]

Try removing the downloaded OCX files completely by using a command prompt
and deleting all the pj*.* files in the "%systemroot%\downloaded program
files" folder.

 

[Paul Linscott]

No luck! The pj*.* files have been deleted, PC restarted and the problem
still exists.

Any other suggestions would be greatly appreciated!

cheers,

Paul

 

[Paul Linscott]

Update of what we did thus far - problem still exists.

We removed the OCX files - same problem. We removed the profile roaming
feature on the server for 1 of the 3 users. We deleted the local account on
the PC and then logged back on to the network. The system created a default
user profile on the PC. When we logged back into PWA the same problem
occurred. If we did everything correctly, we can assume that the user profile
is not causing the IE crashes.

Does anyone have any ideas?

ciao

Paul

 

[Paul Linscott]

I found the source of the problem that was causing IE to crash on my side. I
created a customize field call schedule (with flags) and added the field to
the timesheet view. As soon as I removed the field from the view, the
timesheet view appeared and IE no longer crashed.
Although I found out what was causing the crash, I need to find out why!

rgs

Paul