IE crashes when View Availability-pjgrid11.ocx offender

[Ciner]

Project Server 2003 and PWA: when user in PWA-Resources view highlights
a user and clicks View Availability IE crashes. This happens to me too.
Of all users only two of us experience this. Many internet searches on
the error talk about removing Google tool bars, updating MDAC, and/or
reinstalling the active x controls. I have done all of this to no
avail.
The error in part reads:
"Internet Explorer has encountered a problem with an add-on and needs
to close."
In the error message window is this text:
"The following add-on was running when this problem occured:
FILE: pjgrid11.ocx
COMPANY NAME: Microsoft Corporation
DESCRIPTION: Microsoft Office Project 2003 hotfix

In my Application Event Viewer is this application event id 1000 error:
"Faulting application iexplore.exe, version 6.0.2900.2180, faulting
module pjgrid11.ocx, version 11.1.2004.2027, fault address 0x0002cd6d."

When I log in to another persons pc where they do not get the error-I
log in as me, then IE crashes there too. On my pc if I create a user in
Project Server to use Project Server authentication and log in with
that new user, IE does NOT crash. This leads me to think it is not
something on my local PC, but something with my profile as it exists in
Project Server.
I have fiddled with all IE settings in one form or another, checked our
firewall, and used the filemon utility--nothing works to fix IE from
crashing.

PLEASE HELP

 

[Scott Wagner, PMP]

I had this same issue on a client machine. I removed all IE add-ons in active
X and from the add/remove programs. I also removed Office XP which was
installed on the offending computer. Not sure which one of these actually
fixed my issue but after reinstalling the client files whala.... no more
issues.

Hope this helps!
Scott

 

[Ciner]

PROBLEM SOLVED!!
After some dialogue with Microsoft we have solved this problem. Email's
pasted below:
#### excerpts from emails with solution ########
Here are the results from the script. You had 2 negative values in the
PeriodFrom field and 3 negative values in the PeriodTo field.
I took the wres_guid from each of these and ran the second script for
each wres_guid, a total of 5 times.
This resolved the problem.
##### 2 ########
PROBLEM:

========

Whenever the users logon to PWA=>resource center =>Vew resource
availablity options

RESULT:

================

IE closes with the error in the following add-on pjgrid11.ocx.

ACTIONS TO TAKE

===============

Please make a backup before using the procedure below

**THE FOLLOWING SCRIPTS ARE FOR TEST PURPOSES ONLY**

<><><><><><><><><><><><><><><><><><><><><><><><><><><>

============================

--This first part tells you if the "period from" or the "period to"
fields are

correct.

--On a clean database, you should see all the number in the positive

select wres_guid, substring(wset_value, 134, 23) as PeriodFrom from

msp_web_resource_settings where wsec_page_id = 401

select wres_guid, substring(wset_value, 185, 23) as PeriodTo from

msp_web_resource_settings where wsec_page_id = 401

============================

--This second part is what actually corrects the issue based on the
results from

the above scripts.

--You just have to make sure you apply the correct "wres_guid" with the
issue from

the above script, in the script below in the where statement.

update msp_web_resource_settings

set wset_value = '<dataspace id="401" storage="database"> <scope

name="commoncontrols"> <property name="TimeScale">1</property>
<property

name="PeriodFrom">506527744</property> <property

name="PeriodTo">506920960</property> <property

name="ShowProposedBookings">0</property></scope> <scope name="page">
<property

name="ViewId">1</property> </scope> </dataspace>'

where wres_guid = '<Valid wres_guid>' and wsec_page_id = 401
##### END 2 ###########
##### 3 #######
There's still a negative value listed.

"PeriodTo">-131072</prop"
###END 3 #######