Illegal Instruction message

[Designing woman]

I have Windows XP with version 2002 of Outlook, Publisher, Word, Excel, Access. While in any of the above applications or on the internet the following message pops up randomly:
"16 bit MS-DOS Sybsystem C:\DOCUME~1\(my screenname)\LOCALS~1\Temp\f8594125.exe The NTVDM CPU has encountered an illegal instruction. CS:Odaf IP:0174 OP:ff fd 1f 58 5d Choose 'Close' to terminate the application."
Sometimes it won't close and Task Manager shows it's status as "running," and when I try to close it that way it freezes all applications. It also stores hundreds of files in TEMP, making my PC run slower so I delete the TEMP files daily. My MIS support is unable to troubleshoot - can someone solve this problem? Thanks!

 

[Echo S]

This isn't the exact same error message, but since you haven't received any responses yet, I thought I'd toss it out. Maybe it will give you some ideas. I suspect the NTVDM in your message could be related to video drivers.

http://support.microsoft.com/default.aspx?scid=kb;en-us;314452

Oh, wait. Added NTVDM to my Google search of microsoft.com and turned up a number of hits. Maybe this will help your MIS staff track it down.

http://www.google.com/search?sourceid=navclient&q=16+bit+DOS+subsystem+NTVDM+site:microsoft.com

 

[DL]

But what is that oddly named exe doing in the tmp folder?, and 'hundreds' of
tmp files?
Do you have a decent AV app?
Download, update, and run both Adaware and SpyBot - google for -

This isn't the exact same error message, but since you haven't received

any responses yet, I thought I'd toss it out. Maybe it will give you some
ideas. I suspect the NTVDM in your message could be related to video
drivers.

http://support.microsoft.com/default.aspx?scid=kb;en-us;314452

Oh, wait. Added NTVDM to my Google search of microsoft.com and turned up a

number of hits. Maybe this will help your MIS staff track it down.

http://www.google.com/search?sourceid=navclient&q=16+bit+DOS+subsystem+NTVDM+site:microsoft.com

--
Echo [MS PPT MVP]
http://www.echosvoice.com
presenter, PPT Live '04
Oct 10-13, San Diego http://www.powerpointlive.com

I have Windows XP with version 2002 of Outlook, Publisher, Word, Excel,

Access. While in any of the above applications or on the internet the
following message pops up randomly:screenname)\LOCALS~1\Temp\f8594125.exe The NTVDM CPU has encountered an
illegal instruction. CS:Odaf IP:0174 OP:ff fd 1f 58 5d Choose 'Close' to
terminate the application.""running," and when I try to close it that way it freezes all applications.
It also stores hundreds of files in TEMP, making my PC run slower so I
delete the TEMP files daily. My MIS support is unable to troubleshoot - can
someone solve this problem? Thanks!