Illegal operation when quitting Word 2000

[Ben]

I've been using Word 2000 with no problem for over a year.
It now gives an illegal operation error whenever I quit
the program.
The operating system is windows 98.
The only change I've made recently is to upgrade my Norton
ant-virus software.
I'm not experiencing any problems with any other Microsoft
office software.
What's the best course of action

Thank you.

 

[Suzanne S. Barnhill]

NAV is probably the culprit. Try disabling the Office Plug-in.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Becky]

I'm having the same problem. This is the error message
that I get:
Winword
This program has performed an illegal operation and will
be shut down.
If I click on details, this is what I get:
WINWORD caused an invalid page fault in module USER32.DLL
at 0187:bff558c6.
Is this the same message that you are getting???

 

[Suzanne S. Barnhill]

See http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm. These
troubleshooting techniques will also help solve problems closing Word.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.