I'm getting =0D=0A in outlook emails

[Reddit]

The Below is an extract from an email with the stings =0D=OA at the beginning
of all emails. I am unsure whether this is a local outlook client issue or
something in the back-end. Any assistance is very much appreciated

******************************************************************************=
*** =0D=0APlease Note:=0D=0AIf you wish to progress or update this request =
via email, please reply=0D=0Ato this email. Do not alter the incident number,
= or the contents of =0D=0Athe square brackets, in the subject. If you send a
= new or altered email=0D=0Ato the Service Desk, a new incident will
=automatically be =
raised.=0D=0A*****************************************************************=
**************** =0D=0A=0D=0AYour Reference: 42487=0D=0A=0D=0AOur
Reference: = 315932=0D=0A=0D=0AHello =0D=0A=0D=0AThe Severity assigned to
this incident =
is: 3=0D=0A=0D=0AYour incident has been progressed to the appropriate Second
= Line=0D=0ASupport Organisation (ATOS ) =0D=0AThis incident has been linked
to = a master record with reference number 315910. =0D=0A=0D=0AI trust this =
information is of assistance. =0D=0A=0D=0ANote - You can action, view and =
confirm closure of incidents using the NHS CFH Service=0D=0ADesk CA Unicenter
= Web Frontend. =0D=0A=0D=0Ahttps://nww.servicedesk.cfh.nhs.uk
=0D=0A=0D=0AKind = regards=0D=0ALeandra Smith=0D=0A=0D=0ANHS Connecting for
Health =0D=0AService = Desk =0D=0A=0D=0AEmail:
(e-mail address removed) =0D=0A=0D=0AThis = e-mail is only for the
use of its intended recipient. Its contents =are=0D=0Aconfidential and may be
privileged. We do not guarantee =that=0D=0Athis e-mail has not been
intercepted and amended or that it is = virus-free.

 

[Roady [MVP]]

Looks like it was an automated message so they either escaped certain
characters incorrectly or they used the wrong encoding in their script.

 

[Brian Tillman [MVP - Outlook]]

The Below is an extract from an email with the stings =0D=OA at the
beginning
of all emails. I am unsure whether this is a local outlook client issue or
something in the back-end. Any assistance is very much appreciated

Sounds like a quoted-printable MIME message isn't being properly decoded. In
the ASCII character set, the hexadecimal value "d" (decimal 13) is a carriage
return and the hexadecimal value "a" (decimal 10) is a line feed. So the 0D
0A sequence indicates a line break. In quoted-printable encoding, equal signs
are bunary value introducers and indicators of soft line breaks (line breaks
the get removed from the message when correctly rendered. So, you original
message would have looked something like this:

*********************************************************************************
Please Note:
If you wish to progress or update this request via email, please reply
to this email. Do not alter the incident number, or the contents of
the square brackets, in the subject. If you send a new or altered email
to the Service Desk, a new incident will automatically be raised.
*********************************************************************************

Your Reference: 42487

Our Reference: = 315932
(etc.)

Usually, Outlook can fail to decode a message properly when the message has
been altered in some way that loses some of the encoding instructions so
Outlook can't figure out what to do. This can be because the sender didn't
encode it correctly or something interferes with the message as Outlook gets
it from the server. In the latter case, if you have an antivirus program
configured to scan incoming mail, this is a leading cause of this
interference. If this type of thing happens only with this particular sender
and these particular messages, then I'd suspect the sender encoded it
incorrectly. It appears to be an automated message sent from a Service Desk
program. Sometimes the generation of automated messages isn't programmed
correctly, with the results you see. If, however, this happens on messages
from other sources and not only those in quoted-printable encoding but HTML
messages as well, where the HTML code shows instead of the properly rendered
message, then I'd suspect an AV scanner.

You can eliminate the change that it's the AV scanner by uninstalling the AV
program and reinstalling it without any e-mail scanning feature. You will
still be just as safe.