I'm getting my FP form sent to my e-mail address twice

K

Kevin Bouren

I use FP 2002. I have one order form on my website. When a user places an
order and hits the submit button one time, the form gets sent to my e-mail
address twice...I get two exact copies of the same form submission. I've
tested it several times myself hitting the submit button ONE TIME and it
still sends the form in duplicate. Can someone tell me how to stop this. I
only want the form one time so I don't accidentally fill the same order
twice. Thanks.
 
S

Stefan B Rusynko

Post a URL of the form page (is it a html form being sent by the FP SE or a server side script)
- it is possible you need to contact your host and have them run a health check on the FP SE or the SMTP mail server




|I use FP 2002. I have one order form on my website. When a user places an
| order and hits the submit button one time, the form gets sent to my e-mail
| address twice...I get two exact copies of the same form submission. I've
| tested it several times myself hitting the submit button ONE TIME and it
| still sends the form in duplicate. Can someone tell me how to stop this. I
| only want the form one time so I don't accidentally fill the same order
| twice. Thanks.
 
T

Thomas A. Rowe

Have you contacted your web host?

--
==============================================
Thomas A. Rowe (Microsoft MVP - FrontPage)
==============================================
If you feel your current issue is a results of installing
a Service Pack or security update, please contact
Microsoft Product Support Services:
http://support.microsoft.com
If the problem can be shown to have been caused by a
security update, then there is usually no charge for the call.
==============================================
 
K

Kevin Bouren

It is an html form being sent by FP SE. The URL is
http://www.milwearplus.com/order_form.htm
I spoke to my web host for over an hour and they can't figure out what's
happening. They ran the health check and checked the smtp mail server.
Interestingly, they went into my web site and changed the e-mail address the
form was being sent to and then the form was only sent once to that address.
I have strong evidence that this is an Outlook issue. Here's my evidence. I
have Outlook 2002. I currently have a personal e-mail address that feeds
into Outlook and now I have this new business e-mail address that I just set
up through my web host. The new e-mail address is a webmail account, but I
set it up to feed into my Outlook account as well. Then I conducted a test.
I closed my Outlook so it wouldn't download my e-mail into Outlook from the
webmail. When I submitted a form from my website, it only sent one e-mail to
my webmail account. As soon as I opened my Outlook account, two messages
popped into my Outlook account. However, if I set up the form properties in
FP to go to my personal e-mail address in Outlook, then it only sends one
e-mail when someone places an order on my site. The bottom line is this: I
only get a duplicate message if the submitted form goes to my new webmail
account WHEN IT'S SET UP TO FEED INTO OUTLOOK. As long as I don't check it
in Outlook, then I only get the message once. Does that make sense? Please
advise.
 
S

Stefan B Rusynko

There does not appear to be anything wrong w/ the form
Suggest you try an Outlook newsgroup
- check for duplicate accounts or 1 account forwarding to another account




| It is an html form being sent by FP SE. The URL is
| http://www.milwearplus.com/order_form.htm
| I spoke to my web host for over an hour and they can't figure out what's
| happening. They ran the health check and checked the smtp mail server.
| Interestingly, they went into my web site and changed the e-mail address the
| form was being sent to and then the form was only sent once to that address.
| I have strong evidence that this is an Outlook issue. Here's my evidence. I
| have Outlook 2002. I currently have a personal e-mail address that feeds
| into Outlook and now I have this new business e-mail address that I just set
| up through my web host. The new e-mail address is a webmail account, but I
| set it up to feed into my Outlook account as well. Then I conducted a test.
| I closed my Outlook so it wouldn't download my e-mail into Outlook from the
| webmail. When I submitted a form from my website, it only sent one e-mail to
| my webmail account. As soon as I opened my Outlook account, two messages
| popped into my Outlook account. However, if I set up the form properties in
| FP to go to my personal e-mail address in Outlook, then it only sends one
| e-mail when someone places an order on my site. The bottom line is this: I
| only get a duplicate message if the submitted form goes to my new webmail
| account WHEN IT'S SET UP TO FEED INTO OUTLOOK. As long as I don't check it
| in Outlook, then I only get the message once. Does that make sense? Please
| advise.
|
| "Stefan B Rusynko" wrote:
|
| > Post a URL of the form page (is it a html form being sent by the FP SE or a server side script)
| > - it is possible you need to contact your host and have them run a health check on the FP SE or the SMTP mail server
| >
| > --
| >
| > _____________________________________________
| > SBR @ ENJOY (-: [ Microsoft MVP - FrontPage ]
| > "Warning - Using the F1 Key will not break anything!" (-;
| > To find the best Newsgroup for FrontPage support see:
| > http://www.net-sites.com/sitebuilder/newsgroups.asp
| > _____________________________________________
| >
| >
| > |I use FP 2002. I have one order form on my website. When a user places an
| > | order and hits the submit button one time, the form gets sent to my e-mail
| > | address twice...I get two exact copies of the same form submission. I've
| > | tested it several times myself hitting the submit button ONE TIME and it
| > | still sends the form in duplicate. Can someone tell me how to stop this. I
| > | only want the form one time so I don't accidentally fill the same order
| > | twice. Thanks.
| >
| >
| >
 
P

p c

It's probably your email forwrding settings for the address that sends
it to you (in duplicates)

...PC
 

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