N
nikko
Hello ...
My outlook version is 2003, SP3
I'm currently using Salesforce to send out html templates to a group of
people (Recipients are using outlook 2003)
Some of them (including me) are able to view the images in the html email.
there's a small group of people who can only see the red x button in the
email even though they have already updated the Outlook settings to allow
automatic download of images (tools -> options -> security).
How can I go about resolving above such that they can view the images in
email content?
I also did a test by sending the same template to yahoo and gmail account
and the received emails look good.
Just to mention another point, when i first received the html email. the
images all appear good. However when i tried to forward this email out, the
images appear with an red x. Once i closed / cancelled the draft copy and go
back to my original email, the image now no longer appear. it will be
replaced with an X instead
When i tried to trigger a resend from salesforce again, the images (in all
the past emails) in outlook will all appear again.
Pls advise if there's some settings i'm missing out. and how can i go about
resolving this?
thanks!
My outlook version is 2003, SP3
I'm currently using Salesforce to send out html templates to a group of
people (Recipients are using outlook 2003)
Some of them (including me) are able to view the images in the html email.
there's a small group of people who can only see the red x button in the
email even though they have already updated the Outlook settings to allow
automatic download of images (tools -> options -> security).
How can I go about resolving above such that they can view the images in
email content?
I also did a test by sending the same template to yahoo and gmail account
and the received emails look good.
Just to mention another point, when i first received the html email. the
images all appear good. However when i tried to forward this email out, the
images appear with an red x. Once i closed / cancelled the draft copy and go
back to my original email, the image now no longer appear. it will be
replaced with an X instead
When i tried to trigger a resend from salesforce again, the images (in all
the past emails) in outlook will all appear again.
Pls advise if there's some settings i'm missing out. and how can i go about
resolving this?
thanks!