IMAP Connection Closed

[JB]

Hi,
I am not able to receive or send email due to IMAP connection closing
according to my server. I have tried calling Hughes.net to rectify the
problem, they say it is caused by the router LinkSys but after calling
LinkSys they say call Hughes back. When I call Hughes back they say now that
it is a problem with Outlook 2003 and that there is conflicting passwords and
to uninstall Outlook and reinstall through Microsoft. I see that they want
$50 for online or phone support. I would like to try to do it myself first
before spending the money. Can anyone help? Thanks. JB

 

[Brian Tillman]

I am not able to receive or send email due to IMAP connection closing
according to my server. I have tried calling Hughes.net to rectify
the problem, they say it is caused by the router LinkSys but after
calling LinkSys they say call Hughes back. When I call Hughes back
they say now that it is a problem with Outlook 2003 and that there is
conflicting passwords and to uninstall Outlook and reinstall through
Microsoft. I see that they want $50 for online or phone support. I
would like to try to do it myself first before spending the money.
Can anyone help? Thanks. JB

It is highly unlikely that uninstalling and reinstalling Outlook will fix
this particular problem. Were I you, I'd remove the account and start over.
If that didn't work, I'd start with a new mail profile.

 

[JB]

Brian,
When you say remove the account, do you mean set up a new imap/smtp
connection after deleting the current one? They (Hughes) had me set up an
additional connection using pop 3 instead of imap. They said that I should
be using pop 3 but when they initially walked us through the setup they set
it up as imap. Another thing I forgot to mention, the other computer on the
same connection IS sending and receiving through the router and satellite.
Does that change the picture? JB Thanks for your help!

 

[Brian Tillman]

When you say remove the account, do you mean set up a new imap/smtp
connection after deleting the current one?
Yes.

They (Hughes) had me set
up an additional connection using pop 3 instead of imap. They said
that I should be using pop 3 but when they initially walked us
through the setup they set it up as imap.

You're sure they support IMAP? Are they using the standard ports? Do you
need to use IMAP? In my opinion, Outlook's support of IMAP is less robust
that other mail clients.

Another thing I forgot to
mention, the other computer on the same connection IS sending and
receiving through the router and satellite. Does that change the
picture?

Not that I could say. Compare the two accounts and see if there are any
differences. ALso make sure there's no firewall blocking access.

 

[JB]

You're sure they support IMAP? Are they using the standard ports? Do you

need to use IMAP? In my opinion, Outlook's support of IMAP is less robust
that other mail clients.

No, I'm not sure but it was Hughes that walked us through the setup
initially last August. I'm not even sure the difference between IMAP and
POP3. I know I used POP3 when I was on dial up so I just assumed that IMAP
was used for satellite.
Thanks! JB

 

[JB]

Also, if I delete the account and start over, will I lose the email already
there, i.e., archives and also current mail in the hughes box that I cannot
access now? Thanks again! JB

 

[JB]

In my opinion, Outlook's support of IMAP is less robust

that other mail clients.

Do you mean POP3 when you say "other mail clients"?
JB

 

[Brian Tillman]

No, I'm not sure but it was Hughes that walked us through the setup
initially last August. I'm not even sure the difference between IMAP
and POP3. I know I used POP3 when I was on dial up so I just assumed
that IMAP was used for satellite.

POP and IMAP accounts both use SMTP for outgoing mail. FOr incoming mail,
POP requests the messages from the server and downloads them to local
storage, usually deleting the original from the server. POP servers don't
use any folder other than Inbox. IMAP, on the other hand, leaves messages
on the server and builds a folder set that matches folders on the server so
that you can reference your data from any IMAP account on any machine and
still see exactly the same data. Only when you mark a message for deletion
and purge it does the a message actually delete from the server. Either
account type can be used on a dial-up or a high-speed connection.

 

[Brian Tillman]

Also, if I delete the account and start over, will I lose the email
already there, i.e., archives and also current mail in the hughes box
that I cannot access now?

Not if it's an IMAP account. It's possible that if you create a POP account
to access it that you will lose the data on the server (unless you're
careful when configuring the account) because the default behavior for a POP
account is to delete the messages when they download.

 

[Brian Tillman]

Do you mean POP3 when you say "other mail clients"?

No. "POP" is not a mail client, it is a mail protocol. Mail clients are
programs that read mail, like Outlook, Outlook Express, Eudora, Thunderbird,
pine, and so on. Outlook, in my opinion, doesn't handle IMAP accounts as
well as many of these other mail programs.

 

[JB]

Hey Brian,
Wanted to tell you that we were able to reconfigure the email account by
deleting the IMAP account and setting up a new POP account. It actually is
working so much better than having the IMAP account. thank you thank you
thank you!!!! After I finished with my boyfriend's email I had the same
problem with mine (on the same network) and I did the same thing to mine as
well. It's working GREAT NOW!!! Thanks so much for all your help! We were
extremely frustrated with the support coming from Hughes Net in India!!!
They did not help at all!!! JB

 

[Brian Tillman]

Hey Brian,
Wanted to tell you that we were able to reconfigure the email account
by deleting the IMAP account and setting up a new POP account. It
actually is working so much better than having the IMAP account.
thank you thank you thank you!!!!

I'm glad it's working to your satisfaction and you're welcome.