IMAP Rule prevents mail deletion

[PerroLoco]

Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel Email Client: imap The user has two email addresses. We setup a rule to put email sent to a particular email address into another folder for easy sorting. This is working fine.

However, when trying to delete an email from the folder that receives these moved emails, the deleted item shows up for a split-second in the 'deleted items' folder, then reappears in the filtered folder.

When the rule is disabled, the email can be deleted as normal.

The rule is simple: If any recipient address = "X" then move it to folder "X". And again, this works. But why is this rule running when we're trying to delete email?

 

[Corentin Cras-Méneur]

On 2010-01-12 17:46:45 -0500, (e-mail address removed) said:


Hi,

The user has two email addresses. We setup a rule to put email sent to
a particular email address into another folder for easy sorting. This
is working fine.

However, when trying to delete an email from the folder that receives
these moved emails, the deleted item shows up for a split-second in the
'deleted items' folder, then reappears in the filtered folder.

When the rule is disabled, the email can be deleted as normal.

The rule is simple: If any recipient address = "X" then move it to
folder "X". And again, this works. But why is this rule running when
we're trying to delete email?

Have you tried restricting the Rul to "Folder is inbox (the account)"??
          Corentin

 

[PerroLoco]

This appears to have been just the trick. Thanks Corentin!

 

[Corentin Cras-Méneur]

This appears to have been just the trick. Thanks Corentin!

I’m glad it worked ;-)

Corentin