Imap work on Outlook Express but NOT on Outlook 2003

[Smiley]

Hi,

I originally configure the IMap on outlook 2003 sp2. However, I would only
get the inbox. Tried IMap folder and Update folder list, None additiional
folder showed and I also have this message 'The connection to the server is
unavailable. Outlook must be
online or connected to complete this aciton".

Then I tried on 1 other machine and came up with the same error. Tried to
look for solution on the net but no joy. I finally tried to configure on
Outlook Express which work fine, I have all the required folders. I still
need to get it work on Outlook 2003 as this is the requirement.

Questions are :
1. If I could configure it on Outlook Express then by theory, I shall be
able to config on Outlook 2003.
2. If the inbox is showed with messages in Outlook 2003 then it should be
connected to the server Then the next query is why I get the error message
as above when I tried to update folder list or get access to Imap folders.

Anyone would help ?

 

[Brian Tillman]

Questions are :
1. If I could configure it on Outlook Express then by theory, I shall
be able to config on Outlook 2003.

Yes. Try importing that account into Outlook. Make sure Outlook is online
(File>Work Offline is unchecked).

2. If the inbox is showed with messages in Outlook 2003 then it
should be connected to the server

Are you sure you have the correct root folder path?

 

[Smiley]

Hi Brian,

I am very green on this.

Root Folder path!!!, I didn't put anything in. All I put in was information
for creating user's email account. Then on More Setting, General Tab, Mail
Account to put in mail server name. Other then those info, didn't put in
anything else. May be my whole way of configuration is wrong.

Regards,

Smiley

 

[Brian Tillman]

Root Folder path!!!, I didn't put anything in. All I put in was
information for creating user's email account. Then on More Setting,
General Tab, Mail Account to put in mail server name. Other then
those info, didn't put in anything else. May be my whole way of
configuration is wrong.

Look at the bottom of the Advanced tab of the account properties. While
usually this field is appropriately empty (especially if the Outlook Express
account didn't need a value), it depends entirely on the requirements of the
server.

 

[Smiley]

Hi Brian,

It is empty.

Smiley

Look at the bottom of the Advanced tab of the account properties. While
usually this field is appropriately empty (especially if the Outlook
Express account didn't need a value), it depends entirely on the
requirements of the server.

 

[Brian Tillman]

It is empty.

I figured that. The question is, though, should it be? What does the
server expect?