Immediate alert notification, but long delay before message appear

M

MikeV

Outlook 2007, Win 7-64.
My "new message alerts" pop up, with full email message title, etc as
designed. However, if often takes 40 seconds to 120 seconds until the
message actually appears in the inbox. I do have some rules that sort
incoming messages into specific folders, but I cannot see them anywhere for
quite a period of time. Very frustrating.
I suspect it has something to do with indexing, AVG virus scans or something
like that. I have a brand new laptop, ample memory and drive space, so I
would not anticipate any kind of challenge with processor speed, etc.
 
B

Brian Tillman [MVP-Outlook]

Outlook 2007, Win 7-64.
My "new message alerts" pop up, with full email message title, etc as
designed. However, if often takes 40 seconds to 120 seconds until the
message actually appears in the inbox. I do have some rules that sort
incoming messages into specific folders, but I cannot see them anywhere for
quite a period of time. Very frustrating.
I suspect it has something to do with indexing, AVG virus scans or something
like that. I have a brand new laptop, ample memory and drive space, so I
would not anticipate any kind of challenge with processor speed, etc.

If you suspect AVG (not an unreasonable suspicion), uninstall it and reinstall
it without any of the mail scanning plug-ins.
 
V

VanguardLH

MikeV said:
Outlook 2007, Win 7-64.
My "new message alerts" pop up, with full email message title, etc as
designed. However, if often takes 40 seconds to 120 seconds until the
message actually appears in the inbox. I do have some rules that sort
incoming messages into specific folders, but I cannot see them anywhere for
quite a period of time. Very frustrating.
I suspect it has something to do with indexing, AVG virus scans or something
like that. I have a brand new laptop, ample memory and drive space, so I
would not anticipate any kind of challenge with processor speed, etc.

The more rules you have (the more conditions within them) the longer it
takes for them to get exercised against the incoming new e-mails. Anything
that interrogates the content of your new e-mails will slow when they become
available, like the superfluous e-mail scanner add-on installed by your
anti-virus software, or an anti-spam proxy or add-on, or a 3rd party
firewall. Anything that throttles (chokes) your e-mail traffic by
interrogating it whether external or internal to Outlook will affect when
the last byte is done getting processed before Outlook can show it to you.
I don't use indexing but that should not delay when the new items become
available to you since indexing is a background processes which is only used
when you later decide to perform a search.

Even the size of the new e-mails will affect how long before all of them
have been fully received before Outlook can show you a new-mail alert. If
you are receiving image- or attachment-laden e-mails that are huge in size
then obviously it takes longer before they can get fully received. Outlook
shows the alert after all of the e-mail has been received, not when it
starts to receive it.

Have you tested the responsiveness of Outlook when you reboot Window into
its Safe Mode (with networking) and also loaded Outlook in its safe mode
("outlook.exe /safe") which will not load any add-ons that you installed and
are still enabled in Outlook?

"Brand new" says nothing about the specs for the laptop (which are slower
than comparably priced desktops since laptops always carry a price premium)
so, yes, the processor, memory, disk, motherboard, and other hardware WILL
affect the speed at which your applications can perform. You don't mention
if this is a new problem on an old setup that was working better before, or
a new laptop and new setup that has always performed this way. It could be
your "new" laptop is a slow model so everything it does will be slow.

No one can respond to what "something like that" might do regarding as to
when newly received items are usable in Outlook.
 

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