import EPS with tiff-preview crashes word 2004

R

Richard Quist

Trying to import an EPS file with a tiff preview into Word results in a
crash. I know I've seen messages related to this issue before, but haven't
seen any resolution. Any ideas?

Thanks

Here's the info from the crash report:
Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2006-09-27 13:20:08 -0400
Application Name: Microsoft Word
Application Version: 11.2.3.060202
Module Name: unknown
Module Version: unknown
Module Offset: unknown
Extra app info: Reg=English Loc=0x0409

Thread 0 crashed:

# 1 0xffff89ac in ( + 0x00000000)
# 2 0x07b1e298 in (EPS Import + 0x00007ac8)
# 3 0x07b1e0e0 in (EPS Import + 0x00007910)
# 4 0x07b20324 in (EPS Import + 0x00009b54)
# 5 0x07b18074 in (EPS Import + 0x000018a4)
# 6 0x07b17234 in (EPS Import + 0x00000a64)
# 7 0x07b1868c in (EPS Import + 0x00001ebc)
# 8 0x01501eac in (BLIP_LibrariesZ + 0x00011d1c)
# 9 0x014fda40 in (BLIP_LibrariesZ + 0x0000d8b0)
# 10 0x014fd240 in (BLIP_LibrariesZ + 0x0000d0b0)
# 11 0x014fccc0 in (BLIP_LibrariesZ + 0x0000cb30)
# 12 0x01526ff0 in (BLIP_LibrariesZ + 0x00036e60)
# 13 0x014f1428 in (BLIP_LibrariesZ + 0x00001298)
# 14 0x014f27cc in (BLIP_LibrariesZ + 0x0000263c)
# 15 0x01500a80 in (BLIP_LibrariesZ + 0x000108f0)
# 16 0x011d24c8 in (Microsoft_Office_2001Z + 0x001bbf38)
# 17 0x0212eedc in (Microsoft Word + 0x0010f47c)
# 18 0x0212e374 in (Microsoft Word + 0x0010e914)
# 19 0x0212e138 in (Microsoft Word + 0x0010e6d8)
# 20 0x0105cef4 in (Microsoft_Office_2001Z + 0x00046964)
# 21 0x0059dea8 in (MCPZ.stb + 0x0002cf18)
# 22 0x0059de28 in (MCPZ.stb + 0x0002ce98)
# 23 0x0059ddb8 in (MCPZ.stb + 0x0002ce28)
# 24 0x0059dc68 in (MCPZ.stb + 0x0002ccd8)
# 25 0x931e5550 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec
+ 0x000002B0 (HIToolbox + 0x00007550)
# 26 0x931e4ca8 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec
+ 0x00000170 (HIToolbox + 0x00006ca8)
# 27 0x931eba5c in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000da5c)
# 28 0x932642c8 in
__Z18SendHICommandEventmPK9HICommandmmhP20OpaqueEventTargetRefS3_PP14OpaqueEventRef
+ 0x00000178 (HIToolbox + 0x000862c8)
# 29 0x93294154 in _SendMenuItemSelectedEvent + 0x00000084 (HIToolbox +
0x000b6154)
# 30 0x9329405c in
__Z19FinishMenuSelectionP8MenuDataS0_P10MenuResultS2_mmmh + 0x0000008C
(HIToolbox + 0x000b605c)
# 31 0x9327b568 in __Z14MenuSelectCoreP8MenuData5PointdmPP13OpaqueMenuRefPt
+ 0x00000190 (HIToolbox + 0x0009d568)
# 32 0x9327b050 in _MenuSelect + 0x00000060 (HIToolbox + 0x0009d050)
# 33 0x0059d050 in (MCPZ.stb + 0x0002c0c0)
# 34 0x931e5550 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec
+ 0x000002B0 (HIToolbox + 0x00007550)
# 35 0x931e4ca8 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec
+ 0x00000170 (HIToolbox + 0x00006ca8)
# 36 0x931eba5c in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000da5c)
# 37 0x932772d0 in __Z16HandleMouseEventP14OpaqueEventRef + 0x00000180
(HIToolbox + 0x000992d0)
# 38 0x931ebdc8 in
__Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv
+ 0x000001EC (HIToolbox + 0x0000ddc8)
# 39 0x931e57a0 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec
+ 0x00000500 (HIToolbox + 0x000077a0)
# 40 0x931e4ca8 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec
+ 0x00000170 (HIToolbox + 0x00006ca8)
# 41 0x931eba5c in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000da5c)
# 42 0x0059382c in (MCPZ.stb + 0x0002289c)
# 43 0x020f3908 in (Microsoft Word + 0x000d3ea8)
# 44 0x020205f8 in (Microsoft Word + 0x00000b98)
# 45 0x01023450 in (Microsoft_Office_2001Z + 0x0000cec0)


Operating System Information
Operating System: Mac OS X 10.4.7 (Build 8J135)
CPU: G4 (7400), Number: 2, Speed: 500 MHz
gestaltPhysicalRAMSize err = 0, result = 512 MB
gestaltSystemVersion err = 0, result = 0x1047
Screen: 1024 x 768, depth = 32, ltbr = 0, 0, 768, 1024
# 46 0x02020074 in (Microsoft Word + 0x00000614)
# 47 0x02b06bfc in (Microsoft Word + 0x00ae719c)
 
E

Elliott Roper

Richard Quist said:
Trying to import an EPS file with a tiff preview into Word results in a
crash. I know I've seen messages related to this issue before, but haven't
seen any resolution. Any ideas?
Click to expand...

Works OK here. Try
1. Varying the eps with Tiff preview source (I recommend passing it
through OmniGraffle -- download a free trial from Omnigroup. When you
fall in love with it, pay up. I want them to stay *very* healthy)
2. Getting your Word properly up-to-date. The latest is 11.2.6. You are
on 11.2.3 (maybe -- Microsoft is utterly pants when it comes to
consistently updating version numbers across their products. I would
not like to bet against Word/Office 2006 11.2.6 reporting 11.2.3 in a
crash dump.)
 
C

CyberTaz

Hi Richard -

Elliott is quite right about the update - 11.2.5 is particularly important,
11.2.6 tacks on after that.

How did you attempt to "import" the EPS? If something other than
Insert>Picture..., that could be the cause.

Another potential issue: What other software was running & how large is the
EPS file? Your 512 MB may not have been enough to handle the load - OS X
10.4x & Word consume a great deal of resources all by themselves.

Lastly, to save you the effort, there's typically no need to post error
reports unless requested to - practically nobody here knows what they mean,
anyhow. We're mostly users like you, not tech support or OS architects :)
 
J

John McGhie [MVP - Word and Word Macintosh]

Hi Richard:

Ensure that the TIFF is 24-bit colour. Office applications can't handle
anything higher (yet!). In a graphics shop, it's common to see 36-bit CMYK
TIFF. That *will* crash Word. It must be RGB. And no 48-bit colour either
:)

Some applications will allow a WMF preview. That's ideal: if the PostScript
driver is missing on the printer, the vector prints from WMF with little
perceptible loss of resolution.

Cheers

Trying to import an EPS file with a tiff preview into Word results in a
crash. I know I've seen messages related to this issue before, but haven't
seen any resolution. Any ideas?

Thanks

Here's the info from the crash report:
Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2006-09-27 13:20:08 -0400
Application Name: Microsoft Word
Application Version: 11.2.3.060202
Module Name: unknown
Module Version: unknown
Module Offset: unknown
Extra app info: Reg=English Loc=0x0409

Thread 0 crashed:

# 1 0xffff89ac in ( + 0x00000000)
# 2 0x07b1e298 in (EPS Import + 0x00007ac8)
# 3 0x07b1e0e0 in (EPS Import + 0x00007910)
# 4 0x07b20324 in (EPS Import + 0x00009b54)
# 5 0x07b18074 in (EPS Import + 0x000018a4)
# 6 0x07b17234 in (EPS Import + 0x00000a64)
# 7 0x07b1868c in (EPS Import + 0x00001ebc)
# 8 0x01501eac in (BLIP_LibrariesZ + 0x00011d1c)
# 9 0x014fda40 in (BLIP_LibrariesZ + 0x0000d8b0)
# 10 0x014fd240 in (BLIP_LibrariesZ + 0x0000d0b0)
# 11 0x014fccc0 in (BLIP_LibrariesZ + 0x0000cb30)
# 12 0x01526ff0 in (BLIP_LibrariesZ + 0x00036e60)
# 13 0x014f1428 in (BLIP_LibrariesZ + 0x00001298)
# 14 0x014f27cc in (BLIP_LibrariesZ + 0x0000263c)
# 15 0x01500a80 in (BLIP_LibrariesZ + 0x000108f0)
# 16 0x011d24c8 in (Microsoft_Office_2001Z + 0x001bbf38)
# 17 0x0212eedc in (Microsoft Word + 0x0010f47c)
# 18 0x0212e374 in (Microsoft Word + 0x0010e914)
# 19 0x0212e138 in (Microsoft Word + 0x0010e6d8)
# 20 0x0105cef4 in (Microsoft_Office_2001Z + 0x00046964)
# 21 0x0059dea8 in (MCPZ.stb + 0x0002cf18)
# 22 0x0059de28 in (MCPZ.stb + 0x0002ce98)
# 23 0x0059ddb8 in (MCPZ.stb + 0x0002ce28)
# 24 0x0059dc68 in (MCPZ.stb + 0x0002ccd8)
# 25 0x931e5550 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRe
c
+ 0x000002B0 (HIToolbox + 0x00007550)
# 26 0x931e4ca8 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14
HandlerCallRec
+ 0x00000170 (HIToolbox + 0x00006ca8)
# 27 0x931eba5c in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000da5c)
# 28 0x932642c8 in
__Z18SendHICommandEventmPK9HICommandmmhP20OpaqueEventTargetRefS3_PP14OpaqueEve
ntRef
+ 0x00000178 (HIToolbox + 0x000862c8)
# 29 0x93294154 in _SendMenuItemSelectedEvent + 0x00000084 (HIToolbox +
0x000b6154)
# 30 0x9329405c in
__Z19FinishMenuSelectionP8MenuDataS0_P10MenuResultS2_mmmh + 0x0000008C
(HIToolbox + 0x000b605c)
# 31 0x9327b568 in __Z14MenuSelectCoreP8MenuData5PointdmPP13OpaqueMenuRefPt
+ 0x00000190 (HIToolbox + 0x0009d568)
# 32 0x9327b050 in _MenuSelect + 0x00000060 (HIToolbox + 0x0009d050)
# 33 0x0059d050 in (MCPZ.stb + 0x0002c0c0)
# 34 0x931e5550 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRe
c
+ 0x000002B0 (HIToolbox + 0x00007550)
# 35 0x931e4ca8 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14
HandlerCallRec
+ 0x00000170 (HIToolbox + 0x00006ca8)
# 36 0x931eba5c in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000da5c)
# 37 0x932772d0 in __Z16HandleMouseEventP14OpaqueEventRef + 0x00000180
(HIToolbox + 0x000992d0)
# 38 0x931ebdc8 in
__Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRe
fPv
+ 0x000001EC (HIToolbox + 0x0000ddc8)
# 39 0x931e57a0 in
__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRe
c
+ 0x00000500 (HIToolbox + 0x000077a0)
# 40 0x931e4ca8 in
__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14
HandlerCallRec
+ 0x00000170 (HIToolbox + 0x00006ca8)
# 41 0x931eba5c in _SendEventToEventTarget + 0x00000024 (HIToolbox +
0x0000da5c)
# 42 0x0059382c in (MCPZ.stb + 0x0002289c)
# 43 0x020f3908 in (Microsoft Word + 0x000d3ea8)
# 44 0x020205f8 in (Microsoft Word + 0x00000b98)
# 45 0x01023450 in (Microsoft_Office_2001Z + 0x0000cec0)


Operating System Information
Operating System: Mac OS X 10.4.7 (Build 8J135)
CPU: G4 (7400), Number: 2, Speed: 500 MHz
gestaltPhysicalRAMSize err = 0, result = 512 MB
gestaltSystemVersion err = 0, result = 0x1047
Screen: 1024 x 768, depth = 32, ltbr = 0, 0, 768, 1024
# 46 0x02020074 in (Microsoft Word + 0x00000614)
# 47 0x02b06bfc in (Microsoft Word + 0x00ae719c)
Click to expand...

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Microsoft MVP, Word and Word for Macintosh. Business Analyst, Consultant
Technical Writer.
Sydney, Australia +61 (0) 4 1209 1410
 

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