Imported Jpeg is solid black

[Bill Weylock]

I can see the picture perfectly in Preview or in GraphicConverter, and the
preview image shows in the finder.

When I drag and drop, however, or do a formal Insert from File, the result
is a great big block of solid black.

I can¹t see any settings I¹ve messed up, but obviously I¹m missing
something.

Help please?? You can probably guess when this is due.


Best,


- Bill


Tiger 10.4.2
Office 2004
Windows XP Pro SP2
Office 2003

 

[Bill Weylock]

Was it because the image resolution was 300dpi, which I guess PP can¹t
display?

Saving for web in Photoshop fixed the problem, but I would love to know what
happened so I can avoid it in future.

Thanks!

I can see the picture perfectly in Preview or in GraphicConverter, and the
preview image shows in the finder.

When I drag and drop, however, or do a formal Insert from File, the result is
a great big block of solid black.

I can¹t see any settings I¹ve messed up, but obviously I¹m missing something.

Help please?? You can probably guess when this is due.


Best,


- Bill


Tiger 10.4.2
Office 2004
Windows XP Pro SP2
Office 2003

Tiger 10.4.2
Office 2004
Windows XP Pro SP2
Office 2003

 

[Bill Weylock]

Apparently Photoshop won¹t accept a CMYK color mode Jpeg. Changing to RGB
fixed the problem.

I¹m sure you¹re all fascinated?

 

[syatabe]

I note you list Office 2003 in your signature. I recently found that
files that worked fine in PC Office 2000, Mac 98 and Mac 2004 (and
probably many others) would show black rectangles under Office 2003. I
tracked tihs down to Office 2003's sudden aversion to colour profiles.

A workaround
Use GraphicConverter and set the preferences as follows:

Preferences
Open
Correct and Change
Merge color profile into image data

You must then open and resave the original graphics files and re-insert
them into your Micro$loth files.


Implications:
=============

1) IF you have the original graphics files, you've got a lot of work to
do. If you don't have the original files, you'll have to save as html
and then live with the reduced resolution and increased file size that
results (even more work to do). We should charge Bill Gates 0.05$ per
image and bankrupt Micro$loth.

2) You'll have a presentation that you've given many times without a
problem. You're at a major conference and suddenly all your graphics
images in your PowerPoint presentation appear as black rectangles. Sue
Bill Gates for damages.

3) Your customers "up"grade their Office s/w and suddenly can't view
your files. You lose business.


Micro$loth's Response:
======================

I attempted to report this to Microsoft. Can you imagine how long it
took to actually make contact? The person I talked to was not
interested in hearing about the problem. I was told that I could not
report a problem to them without first paying 35$u.s. even though I was
emphatically NOT requesting technical assistance.