B
Brian Kvalheim - [MS MVP]
The following FAQ addresses a few known issues related to
Microsoft Publisher and Norton Antivirus.
If you are unable to open Publisher files because of one of the
following errors:
"Publisher cannot open files from a different version"
"Publisher cannot open the file"
This issue occurs if Norton AntiVirus 2000 through 2003
is installed on your computer. When Publisher 2002 opens a
publication from an earlier version of Publisher, the program tries
to convert the earlier publication into a Publisher 2002 file. As
part of this process, Publisher 2002 validates all the OLE objects
in the publication. However, Norton AntiVirus 2002 and Norton
AntiVirus 2003 prevent Publisher from communicating with the
OLE32 Server to update the OLE objects.
Nortons script blocking will actually break a Microsoft Publisher
file rendering it unopenable. If the following steps do not work
for you, more than likely the file will need to be resent to you
by the original sender. But before they do that, they would need
to disable the script blocking and Office Plug-In and resave the
file with a new name.
The following are resolutions that address most of the above issues:
1. Disable NAV Script Blocking
Norton Antivirus 2002/2003:
1. Start NAV.
2. Click Options. If a menu appears when you click Options,
then click NortonAntiVirus. The Norton AntiVirus Options
dialog box appears.
3. Click Script Blocking.
4. Uncheck Enable Script Blocking (recommended).
5. Click OK.
6. Restart the computer if prompted to do so.
Norton Antivirus 2001
1. Start Norton AntiVirus.
2. Click Options. If a menu appears when you click Options,
then click Norton AntiVirus. The Options for Norton AntiVirus
dialog box appears.
3. Click Script Blocking.
4. Uncheck "Enable Script Blocking (recommended)."
5. Click OK.
---------------------------------------------------------------------
2. Also disable the Office Plug-In
Norton AntiVirus 2002/2003
Disable the plug-in for Office 2000 or Office XP:
1. Start NAV. If NAV is part of Norton SystemWorks (NSW) or Norton
Internet Security (NIS), then start NSW or NIS, and then select
Norton AntiVirus.
2. Click Options, and then click Miscellaneous.
3. In the "How to keep Microsoft Office documents protected" section,
uncheck Enable Office plug-in.
4. Click OK, and then exit NAV.
---------------------------------------------------------------------
Norton AntiVirus 2001
Disable the plug-in for Office 2000:
1. Start NAV. If NAV is part of Norton SystemWorks (NSW) or Norton
Internet Security (NIS), then start NSW or NIS, and then select Norton
AntiVirus.
2. Click Options, and then click General.
3. In the "Microsoft Office 2000 plug-in" section, uncheck Enable
plug-in.
4. Click OK, and then exit NAV.
---------------------------------------------------------------------
Norton Antivirus 2000
Disable the plug-in for Office 2000:
1. Click Start, and then click Run. The Run dialog box appears.
2. Type the command, including the quotes, for your operating system
and software, and then press Enter.
Windows 95/98 with Norton AntiVirus installed:
"C:\Windows\System\Regsvr32" -U "C:\Program Files\Norton AntiVirus\OfficeAV.dll"
Windows 95/98 with SystemWorks installed:
"C:\Windows\System\Regsvr32" -U "C:\Program Files\Norton SystemWorks\Norton
AntiVirus\OfficeAV.dll"
Windows NT/2000 with Norton AntiVirus installed:
"C:\Winnt\System32\Regsvr32" -U "C:\Program Files\Navnt\OfficeAV.dll"
If the command is successful, then you will see the following message:
"DllUnregisterServer in C:\Program Files\Norton AntiVirus\OfficeAV.dll
succeeded."
As a final plug, I recommend you download and utilize AVG Antivirus by
Grisoft: http://www.grisoft.com for free. (Pro version is not free)
Post back if you have any further questions. Feel free to visit my website
at http://www.mvps.org/publisher for some great information.
Brian Kvalheim
Microsoft Publisher MVP
http://www.mvps.org/publisher
This posting is provided "AS IS" with no warranties, and confers no rights.