In Word "the number must be between 1 and 3" printing envelope

[Joan]

In Word 2007, When attempting to print and envelope or a label, after
clicking the print button an error dialog button pops up declaring "the
number must be between 1 and 31"

This occurs any time an envelope or label print is attempted, whether or not
the envelope has been added to the document.

Please help!

Joan

 

[Graham Mayor]

Recent feedback suggests that this can occur if you have added a
header/footer to the normal template. In any case renaming the normal
template normal.dotm to normal.dotm.old should fix it.

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Graham Mayor - Word MVP


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[Joan]

This is a "virgin" install of Word 2007. The Normal template has not been
changed in any way. Still, I renamed as suggested. Still getting the darned
message. Safe mode running of Word still produces message.

 

[Joan]

Anwering my own post here.

Renaming my user profile fixed the problem. Deleting the normal template
did not work, nor did uninstalling and reinstalling.

Joan