inactive 'new mail' 'reply' etc buttons?!?!

[Help me!!! :-(]

This has to be the most frustrating problem I've ever faced with a microsoft
product. I really hope someone out there has had a similar problem and can
help me.

Basically I can press the "Send/Recieve" button, and that functions
correctly. However the 'Send' button, as well as the 'Reply', 'Reply to all'
and 'Foward' buttons are all grey and cannot be clicked.

I have two accounts on Outlook 2003, one with homecall on a pop3 server, and
another hotmail account using http protocol. Both of which show mail
recieved.

I'm also using Norton Internet Security 2005.

Thanks in advance!!

 

[Piratesgold]

I had the same problem. All I did to get the button active was reboot.
After the reboot, I opened Outlook and all the inactive buttons are now
active.

 

[TOMTOM]

Thanks for the quick responce. Unfortunatly I have rebooted many times. I
have even reinstalled office/norton, and other possible conflicting software
many times.
The buttons do appear active after a reboot, however the first time you
press them, they simply turn grey again.

Thanks Anyway.

 

[Jen]

Hi TomTom,

Did you ever solve this problem? I'm suffering the same problem and have
likewise rebooted numerous times to no avail.

 

[Little Lion]

I'm having exactly the same problem - has anyone got any ideas? Thanks

 

[Wayne Thomas]

Has anyone responded to your problem? As I have the same issue now. I was
told that it is a registry key problem, but this person didn't know which
one.

I would like to solve this problem, can anyone help?

 

[Little Lion]

Hi,

I believe the problem may have been to do with a 3 month trial I had on
office. Even though i had not activated it and installed my own copy, the
cut out was activated so that the buttons became inactive. To resolve it I
have reinstalled completely, putting in code etc. However, I still can't get
outlook to function properly but the other Ofiice programmes do work. Don't
suppose that helps much!! Sorry

 

[Nathan]

hi all,
i'm having the same problem, it happens if i connect my i-mate jam, try to
send a link from ie or try to create then send a pdf via outlook 2003. to be
able to send an email i then need to close outlook then reopen. it's a pain
in the but as usaully the email i'm trying to send can't be saved. i also
cant create new contacts etc. someone please help!!! help from microsoft
would be nice