Inbox contents disappear after deleting messages- Outlook 2007

[PaulQ]

When deleting a batch of messages (30+) in Outlook 2007, the contents of the
inbox disappear. If you click any column header such as Subject, the contents
re-appear. Current View is set to messages and Show in Groups is turned off.
OS is Vista. I have tried this on another machine with same setup and the
problem was replicated there as well.

Thanks

 

[Emily Lin [MSFT]]

Hi Paul,

Based on my testing on my computer with Outlook 2007 and Windows Vista, I
cannot reproduce such a situation. The issue on your environment may be
related to the display setting on the computer. Let's perform the steps
below to narrow down and resolve the issue.

#1 Update the driver of the Video card on the computer. Also go to
Microsoft Update site to check updates for Windows Vista and Office 2007.

If the issue persists, go to next step.

#2 Restores default views in Outlook 2007
-----------------------------------------
1. Close Outlook 2007.
2. Click the Start menu > Run > type "outlook /cleanviews" (without the
quotation marks), click OK.
3. Delete a batch of messages in Outlook 2007 to test the issue. What is
the result?

#3 Windows safe mode to narrow down if the issue is relate to third-party
software or the hardware drivers
============
To come into Windows safe mode, please follow the steps below:
Windows safe mode: All the third-party software and the unnecessary
hardware driver (such as video card, network card¡­) is disabled.

1. Restart your computer
2. Keep press F8, until the screen "Windows Advanced Options Menu" appears.
3. Press "Up arrow" in the keyboard to select "Safe Mode with network",
press "Enter"
4. Open Outlook 2007 to test the issue again.

#4 come into Outlook safe mode to test the issue
================
1. Close Outlook 2007.
2. Click the Start menu > Run > type "outlook /safe" (without the quotation
marks), click OK.
3. Delete a batch of messages in Outlook 2007 to test the issue. What is
the result?

If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================


--------------------
| Thread-Topic: Inbox contents disappear after deleting messages- Outlook
2007
| thread-index: AcfPZmz2a/AtunFvTrm3mY+RGOHMog==
| X-WBNR-Posting-Host: 207.46.19.168
| From: =?Utf-8?B?UGF1bFE=?= <[email protected]>
| Subject: Inbox contents disappear after deleting messages- Outlook 2007
| Date: Thu, 26 Jul 2007 02:22:02 -0700
| Lines: 10
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.outlook.general
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:60009
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.outlook.general
|
| When deleting a batch of messages (30+) in Outlook 2007, the contents of
the
| inbox disappear. If you click any column header such as Subject, the
contents
| re-appear. Current View is set to messages and Show in Groups is turned
off.
| OS is Vista. I have tried this on another machine with same setup and the
| problem was replicated there as well.
|
| Thanks
|
| --
| Paul
|

 

[PaulQ]

Hi Emily

Thanks for the detailed response. I worked my way through your
troubleshooting steps. The video driver was the latest available and the
machine was up to date with patches.

Running the “Cleanview†command definitely seems to have made a difference.
I have tested deleting large batches of mail and only once did the problem
re-occur. I will post back if I find any further info that may be of use to
anyone else with this problem

Cheers
Paul

 

[Emily Lin [MSFT]]

Hi Paul,

Nice to hear that restoring the default views in Outlook 2007 partly
resolves the issue.

Sincerely,

Emily Lin,
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================

--------------------
| Thread-Topic: Inbox contents disappear after deleting messages- Outlook
2007
| thread-index: AcfQNtp8CVvrdFFTT1SkHrYmcRfMXg==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?UGF1bFE=?= <[email protected]>
| References: <[email protected]>
<[email protected]>
| Subject: RE: Inbox contents disappear after deleting messages- Outlook
2007
| Date: Fri, 27 Jul 2007 03:14:01 -0700
| Lines: 26
| Message-ID: <[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 8bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| Newsgroups: microsoft.public.outlook.general
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:60320
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.outlook.general
|
| Hi Emily
|
| Thanks for the detailed response. I worked my way through your
| troubleshooting steps. The video driver was the latest available and the
| machine was up to date with patches.
|
| Running the “Cleanview†command definitely seems to have made a
difference.
| I have tested deleting large batches of mail and only once did the
problem
| re-occur. I will post back if I find any further info that may be of use
to
| anyone else with this problem
|
| Cheers
| Paul
|
|
| >#2 Restores default views in Outlook 2007
| -----------------------------------------
| >1. Close Outlook 2007.
| >2. Click the Start menu > Run > type "outlook /cleanviews" >(without the
| >quotation marks), click OK.
| >3. Delete a batch of messages in Outlook 2007 to test the issue. >What
is
| >the result?
|
| > #2 Restores default views in Outlook 2007
| > -----------------------------------------
|
|

 

[ocbizlaw]

When I go to run the type "outlook/cleanviews" I get this message:

Windows cannot find "outlook?cleanviews". Make sure you typed the name
correctly, and then try again.

 

[Brian Tillman]

When I go to run the type "outlook/cleanviews" I get this message:

Windows cannot find "outlook?cleanviews". Make sure you typed the name
correctly, and then try again.

You neglected to include the space in front of the slash:

outlook.exe /cleanviews

 

[Ben M. Schorr - MVP (OneNote)]

Put a space between "Outlook" and "/cleanviews"

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com