inbox mails lost!!!???

[TJ]

i'm a new comer to mac and to office for mac. So i'll try to discribe the
problem as good as ican. following we have some Mac's they use Entourage 2004
to syncronise e-mails with Exchange 2003 SBS. everything was working fine
till yesterday a user called me and telling me that his E-mails (only
inboxmails) ware lost?? and if he got a new mail it appares in the inbox for
a few minutes and then they gone lost allso. Do anyone can help solving this
problem??

Thanks

 

[Diane Ross]

i'm a new comer to mac and to office for mac. So i'll try to discribe the
problem as good as ican. following we have some Mac's they use Entourage 2004
to syncronise e-mails with Exchange 2003 SBS. everything was working fine
till yesterday a user called me and telling me that his E-mails (only
inboxmails) ware lost?? and if he got a new mail it appares in the inbox for
a few minutes and then they gone lost allso. Do anyone can help solving this
problem??

You must have a rule that is moving the message. The most likely culprit is
the Mailing List Manager (MLM). It's very easy to set up a MLM rule by
accident, when you are marking a message as 'not junk'. The wording of that
dialog is ambiguous to say the least. Check if there is an MLM entry (look
for MLM entries under the tools menu) with the incorrect destination folder
as the target folder. Mailing List Manager rules run before your other
rules.

There are 3 different kind of rules in Entourage:

Mailing List Manager (MLM)
Junk Mail Filter
Rules (custom rules you create)

They run in the order listed above. The custom rules also run in the order
they are listed. (top runs first)

Cheers and Welcome to Mac! I have a few tips and links posted to help new
users here:

<http://www.entourage.mvps.org/new2mac/index.html>

 

[tracy eason]

I am having the same problem with Entourage 2008. The inbox will clear on its own... I checked the MLM and rules, however, there are none listed. Any other advice?