Inbox Moved to Deleted Items

[jkeeley]

We had a client delete her entire Inbox and it now shows in her Deleted Items
folder. Meesages still are arriving there, but we would like to move it back.
We have tried to use the /resetfolders command line option, but nothing
happened.

Any help appreciated.

 

[Jocelyn Fiorello [MVP - Outlook]]

Is she using a .PST file? If so, try running the Inbox Repair Tool against
it to see if it finds any errors. Search her drive for a file called
scanpst.exe and run it. Allow the program to make a backup of your file
before it makes any changes.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
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[Brian Tillman]

We had a client delete her entire Inbox and it now shows in her
Deleted Items folder. Meesages still are arriving there, but we would
like to move it back. We have tried to use the /resetfolders command
line option, but nothing happened.

In addition to Jocelyn's suggestion, try starting Outlook once with the
/resetfolders command switch.

 

[jkeeley]

She is using Cached Mode Exchange without a PST (other than for archival
purposes) on Outlook 2003 SP2, Exchange 2003 SP2.

 

[jkeeley]

We have tried the command line switch. Should we do it again?

 

[Brian Tillman]

We have tried the command line switch. Should we do it again?

How about the /resetfoldernames switch?

 

[jkeeley]

I opened a ticket with Premier support and they were able to fix it using a
utility.

 

[shouk]

I opened a ticket with Premier support and they were able to fix it using a
utility.

 

[Brian Tillman [MVP - Outlook]]

<nothing>

You included no context for your message. We don't know what the problem
is.