Inbox shows up under Deleted folder

[jim]

I'm not sure how this could've happened, but an Outlook 2003 user managed to
get their inbox located as a sub-folder of the deleted items folder.

I can't move it or delete it.

I've tried deleting and crecreating his profile, but the folder mixup is
obviously on the Exchange server since the problem wasn't resovled.

Any thoughts?

 

[jim]

Forgot to mention.. I also tried starting Outlook with each of the three
command line switches below..

/resetfolders
/cleanviews
/cleanprofile

 

[Ada Pan [MSFT]]

Hello Jim,

Based on my research, I recommend you try the following steps:

1. Download the MFCMAPI utility from the following link:

Microsoft Exchange Server MAPI Editor
http://www.microsoft.com/downloads/details.aspx?FamilyID=55fdffd7-1878-4637-
9808-1e21abb3ae37&DisplayLang=en

2. Run mfcmapi and logged on to the user mailbox

3. Double click the mailbox of the user

4. Expand of Root Container and then expand Top of information store

5. Expand deleted items and then right click on Inbox and click on copy

6. Right click on Top of information store and click on Paste, select both
options, subfolders and Move_Folder and click on OK

7. Start Outlook and then check if Inbox is in the default location

Hope this helps.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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[Brian Tillman]

4. Expand of Root Container and then expand Top of information store

There does not seem to be any such entry for an Exchange message store.
Instead, it's labeled "IPM_SUBTREE", at least for me, with Outlook 2003 and
Exchange 2003. My PST, however, does have "Top of Personal Folders"

 

[joe]

It won't let me delete the Inbox that lives under the deleted items folder.
Here's the error i get..

Warning:
Code: MAPI_W_PARTIAL_COMPLETION == 0x00040680
Function lpParentFolder->DeleteFolder( lpItemEID->cb, (LPENTRYID)
lpItemEID->lpb, lpProgress ? (ULONG_PTR)m_hWnd : NULL, lpProgress, ulFlags)
File f:\df7830\extest\src\mfcmapi\msgstoredlg.cpp
Line 1024

 

[Brian Tillman]

It won't let me delete the Inbox that lives under the deleted items
folder. Here's the error i get..

Ada Pan didn't say to "delete" anything. He said to "copy".

 

[Ada Pan [MSFT]]

Hello Jim,

How are you?

We are currently standing by for an update from you and would like to know
how things are going there. Please let us know if there is anything else
we can do further assistance.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[jim]

I'm getting the same error as Joe when i attempt to correct the problem with
MFCMAPI..


Warning:
Code: MAPI_W_PARTIAL_COMPLETION == 0x00040680
Function lpParentFolder->DeleteFolder( lpItemEID->cb, (LPENTRYID)
lpItemEID->lpb, lpProgress ? (ULONG_PTR)m_hWnd : NULL, lpProgress, ulFlags)
File f:\df7830\extest\src\mfcmapi\msgstoredlg.cpp
Line 1024

 

[Ada Pan [MSFT]]

Hello Jim,

First I would like to confirm with you if you follow the steps I provided
exactly. You may notice, I recommend you "right click on Inbox and click on
COPY" rather than Delete at the fifth step.

If you choose COPY option but the problem still persists, let us try
another strategy:

Step 1: Backup Inbox Folder.

1. In Outlook, create a new PST file.
2. Right click the Inbox Folder in Deleted Items Folder, click Copy Inbox,
and select PST as destination.

Step 2: Remove Inbox Folder in Deleted Items Folder

1. Start the MDB Viewer (Mdbvu32.exe) on an Outlook client. You can get it
from the following link:
http://www.microsoft.com/downloads/details.aspx?FamilyId=3D1C7482-4C6E-4EC5-
983E-127100D71376&displaylang=en

2. At the MAPILogonEx(MAPI_LOGON_UI) dialog box, click OK.
3. At the Profile dialog box, select the proper profile for special user
account.
4. In the MDB Viewer Test Application dialog box, click MDB menu, then
click Open Message Store.
5. Click the mailbox profile <servername DS>, click the Best Access option
(if it is not already selected), and then click Open.
6. In the MDB Viewer Test Application dialog box, click MDB menu, and then
click Open IPM Subtree.
7. Double click Deleted Items in Child Folder list, a new window appears.
8. Click Inbox folder, In the Operations Available drop-down menu, click
IpFld->DeleteFolder, and then click the Call Function button.
9. In Flags, check "DEL_MESSAGES" and "DEL_FOLDERs" boxes, and click OK.
10. In the MAPI_FOLDER - Top Of Information Store dialog box, click Close.
11. In the MAPI_FOLDER - Root dialog box, click Close.
12. On the MDB menu, click Store Logoff, and then click OK in the IpMDB-

StoreLogoff() dialog box.

13. On the Session menu, click Session Logoff.
14. On the Session menu, click Exit to close the Mdbvu32 file.

Step 3: Start Outlook with the outlook.exe /resetfolders switch to rebuild
the Inbox Folder. After that, you can simply import the Inbox content in
PST into the real Inbox Folder.

Hope this helps. Please let me know if you have any other concerns or
questions. Thanks!

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Ada Pan [MSFT]]

Hello Jim,

How are you?

We have not heard from you regarding this issue. Please post back here at
your convenience if we can assist further.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.