Incoming E-mail Halted w/Errors

[time4ttoo]

There is a corrupt or large file that is blocking my incoming e-mail.
Outlook continues to try to download it, but I receive errors: 0x800CCC0F
and 0x80048002 and it times out. Then it tries to download it again, so the
status at the bottom of Outlook reads "receiving 1 of 4" then overnight it is
"receiving 1 of 19" and will not finish. This one e-mail is blocking all
other e-mail from being loaded into my In box.
I am using Outlook 2003 and have a high speed connection through Comcast.

 

[K. Orland]

Hello

Does Comcast have a webmail feature you can use to check which email is the
problem?

 

[time4ttoo]

Yes, and I have been checking e-mail there. The bad file has already come
through on webmail and other mail is loading fine..no problems. It is just
my local MS Outlook that seems to keep getting hung up on this one file and
won't move on or let me discontinue the download.

 

[K. Orland]

Make sure your are NOT scanning incoming/outgoing messages with an antivurus
scanner and increase the server timeout value on the Advanced tab of the
account
properties.

Let me know what happens.

 

[time4ttoo]

YOU ARE BRILLIANT!!! I have been fighting with this problem for three days.
I turned off the antivirus scanner and changed the mail setup to (Download
only headers for attachments larger than 50 kb) and all of my e-mails that
were blocked by the problem e-mail were delivered, no problems. Thanks for
your help!

 

[time4ttoo]

oops, I changed things back and now it is trying to download that corrupt
file again....can I never get attachments?

 

[K. Orland]

Yes you can. Just don't scan your incoming and outgoing email. This won't
compromise your security. Of course you should have your antivirus turned on
and working, just not actively scanning your email when you send/receive.
That's the part you want to turn off.

 

[Peter Foldes]

Turning off the incoming and outgoing email scanning does not affect your protection. You are still being protected with your resident AV. This is only a layer on top of the actual scan. When you try to open any attachment your resident AV will be scanning and protecting you

 

[time4ttoo]

Thanks so much for your help. Have a good one.

Yes you can. Just don't scan your incoming and outgoing email. This won't
compromise your security. Of course you should have your antivirus turned on
and working, just not actively scanning your email when you send/receive.
That's the part you want to turn off.

 

[time4ttoo]

Thanks for the info.

Turning off the incoming and outgoing email scanning does not affect your protection. You are still being protected with your resident AV. This is only a layer on top of the actual scan. When you try to open any attachment your resident AV will be scanning and protecting you

--
Peter

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