Incoming NON-Junk mail routed to junk mail! Please assist. =)

[Beverly]

Hello, we upgraded to a new computer and ported everything over. Everything
seemed fine. About 3 weeks later, we realized that we weren't receiving some
e-mails. I checked the junk folder and it appears that a ton of e-mails
(from contacts that we've received e-mails from in the past w/o any issues)
were being routed here. The junk mail setting has always been set to low.
Here are the issues we discovered:

1. Some e-mails from previously known contacts were routed to junk mail.
2. Some e-mails from new contacts were routed to junk mail.
2. Some e-mails from previously known contacts were coming through, but if
it had an attachment, it would be routed to junk mail.

We first went through our junk mail and selected the contacts to be added to
our approved senders/receivers list. This seems to have worked (for our
previously known contacts), however, we don't want to continue to go through
our junk mail on a daily basis to search for e-mails from new clients.

We had the Geek Squad (from Best Buy) come over and take a look. They
changed the junk mail setting to "no automatic filtering" and then changed it
back to "low", in the hopes that it would reset the junk mail settings. Now,
there's no way to test if this works (other than to continue to check our
junk mail box on a daily basis).

Does anyone know what our problem is and if it was indeed fixed? Please
assist us as this e-mail is being used for business and it affects us when we
aren't receiving work-related e-mails on a timely basis! Thank you for your
time.

 

[Laura]

Hello, we upgraded to a new computer and ported everything over. Everything
seemed fine. About 3 weeks later, we realized that we weren't receiving some
e-mails. I checked the junk folder and it appears that a ton of e-mails
(from contacts that we've received e-mails from in the past w/o any issues)
were being routed here. The junk mail setting has always been set to low.
Here are the issues we discovered:

1. Some e-mails from previously known contacts were routed to junk mail.
2. Some e-mails from new contacts were routed to junk mail.
2. Some e-mails from previously known contacts were coming through, but if
it had an attachment, it would be routed to junk mail.

We first went through our junk mail and selected the contacts to be added to
our approved senders/receivers list. This seems to have worked (for our
previously known contacts), however, we don't want to continue to go through
our junk mail on a daily basis to search for e-mails from new clients.

We had the Geek Squad (from Best Buy) come over and take a look. They
changed the junk mail setting to "no automatic filtering" and then changed it
back to "low", in the hopes that it would reset the junk mail settings. Now,
there's no way to test if this works (other than to continue to check our
junk mail box on a daily basis).

Does anyone know what our problem is and if it was indeed fixed? Please
assist us as this e-mail is being used for business and it affects us when we
aren't receiving work-related e-mails on a timely basis! Thank you for your
time.

For Outlook 2007:

If known contacts are landing in your junk mail folder then make sure
the option to trust e-mail from my Contacts (junk mail options - Safe
senders tab).

As for the attachments issue, go to tools>>trust center. On the
Automatic download section make sure the "Don't download pictures"
option is UNCHECKED and the permit download options (in grey) are all
checked.

 

[Beverly]

Hello Laura,

Thank you... we already did #1. We'll do what you recommend with the
attachments issue. Will this allow the e-mails to arrive into the Inbox
instead of being routed to junk?

Our issue also concerns new e-mails (no one on our Contacts list) being
routed to the Junk folder. Any thoughts or ideas on how to prevent this? We
never had this problem before migrating to a new computer and to Outlook 07.

Thank you.
B