'Incorrect username/password' error, even though both are correct!

[Tom_Mountford]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

I've installed a G5 running Tiger on a network in our London offices, it's the first Mac I've put in there. It auto-configured its net connection, MSN and shared drives without me doing a thing - but Entourage hasn't been so simple. As with my own set up back at base I have configured Entourage to pick up mail from the server (Windows Server 2000) using POP but here it's not working (I've tried using Exchange too - without luck) I just keep getting an 'Incorrect username/password' error. I even got admin to check POP support on the server and reset the password for the mail account - all the info is 100% spot on - but it still refuses to pick up mail and insists the username or password is wrong... even though I know that to be untrue!

Anyone got any thoughts what the underlying cause might be?

Thanks,
Tom

 

[Diane Ross]

Anyone got any thoughts what the underlying cause might be?

If one of the Exchange folks doesn't reply, then ask again on the Entourage
forum via Mactopia or subscribe to the actual newsgroup. The Mactopia forums
are actually interfaces to the newsgroups.

<http://www.entourage.mvps.org/support_options/subnews.html>

 

[John McGhie]

Check the settings for "Secure Connection SSL". Under Receiving Options,
Advanced.

You may have it ON when it needs to be OFF.

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC

I've installed a G5 running Tiger on a network in our London offices, it's the
first Mac I've put in there. It auto-configured its net connection, MSN and
shared drives without me doing a thing - but Entourage hasn't been so simple.
As with my own set up back at base I have configured Entourage to pick up mail
from the server (Windows Server 2000) using POP but here it's not working
(I've tried using Exchange too - without luck) I just keep getting an
'Incorrect username/password' error. I even got admin to check POP support on
the server and reset the password for the mail account - all the info is 100%
spot on - but it still refuses to pick up mail and insists the username or
password is wrong... even though I know that to be untrue!

Anyone got any thoughts what the underlying cause might be?

Thanks,
Tom

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John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]