Indexing Causes Crashes in OneNote

[HotRats]

I have been wrestling with a crashing problem for 2 weeks. I discovered this
morning that at least one factor causing the crashes is that MS indexing was
running concurrently. This happened even when I switched indexing to
"snooze."
Had to turn off indexing altogether to prevent crashes.

 

[Alex]

Can you go to http://connect.microsoft.com/onenote/ and report this issue,
including the crash bucket number? Thanks!

- Alex <MS>

 

[HotRats]

Sure. But what's a "crash bucket number"?

Can you go to http://connect.microsoft.com/onenote/ and report this issue,
including the crash bucket number? Thanks!

- Alex <MS>

 

[Patrick Schmid [MVP]]

When you send a crash report to Microsoft, it gets identified and sorted
by an automated system into a crash bucket. Think of a crash bucket
being something that contains all identical crashes. Once the report has
been fully transmitted to MS, the system will record a crash bucket
number on your computer.
In XP, you can find it the following way:
Control Panel, Administrative Tools, Event Viewer. Select Application.
The list of events there are sorted by date & time, with the most recent
entry first. Scroll to the date & time when you experienced the crash.
You will see two entries there that matter. First there will be a red
Error entry from Microsoft Office 12. This records that the program
crashed. Immediately after that (time-wise, but in the event viewer
above the error event) is an Information event also from Microsoft
Office 12. That particular Information event contains the crash bucket
number. Double click on the event. The easiest way to get this into your
bug report, is to click the copy symbol and paste it into the bug
report. It will paste more than just the number, but that is actually
good. Microsoft can find your particular crash the best way if it has
the bucket number and the date and time when it happened.
Note, if you didn't send the error report to Microsoft, then there will
be only a red Error event and no Information event with the bucket
number. In that case, reproduce the crash and make sure to send the
report that time.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
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[Daniel Escapa [MS]]

Patrick -

You can point people to these posts:
http://blogs.msdn.com/descapa/archive/2006/05/25/606732.aspx
http://blogs.msdn.com/descapa/archive/2006/07/19/670384.aspx

Hope this helps

When you send a crash report to Microsoft, it gets identified and sorted
by an automated system into a crash bucket. Think of a crash bucket being
something that contains all identical crashes. Once the report has been
fully transmitted to MS, the system will record a crash bucket number on
your computer.
In XP, you can find it the following way:
Control Panel, Administrative Tools, Event Viewer. Select Application. The
list of events there are sorted by date & time, with the most recent entry
first. Scroll to the date & time when you experienced the crash. You will
see two entries there that matter. First there will be a red Error entry
from Microsoft Office 12. This records that the program crashed.
Immediately after that (time-wise, but in the event viewer above the error
event) is an Information event also from Microsoft Office 12. That
particular Information event contains the crash bucket number. Double
click on the event. The easiest way to get this into your bug report, is
to click the copy symbol and paste it into the bug report. It will paste
more than just the number, but that is actually good. Microsoft can find
your particular crash the best way if it has the bucket number and the
date and time when it happened.
Note, if you didn't send the error report to Microsoft, then there will be
only a red Error event and no Information event with the bucket number. In
that case, reproduce the crash and make sure to send the report that time.

Patrick Schmid [OneNote MVP]
--------------
http://pschmid.net
***
Office 2007 Beta 2 Technical Refresh (B2TR):
http://pschmid.net/blog/2006/09/18/43
***
Customize Office 2007: http://pschmid.net/office2007/customize
OneNote 2007: http://pschmid.net/office2007/onenote
***
Subscribe to my Office 2007 blog: http://pschmid.net/blog/feed

Sure. But what's a "crash bucket number"?