InfoPath with Outlook 2007 printing problem duplicate page

[tburnie]

Our company has just rolled out InfoPath 2007 on Sharepoint running
Forms
Services. We use the browser versions of the infopath forms and submit
to an
email recipient. The email recipient opens the form/message in Outlook
and
prints off the email message. The issue is that some forms are
printing in
duplicate! The user clicks print, the print settings are set to 1
copy, and
the email message is only 1 printed page long, however it is printing
2
versions of the same form. Has anyone heard of this happening, or know
what
could be causing it? It is only happening for some of the forms, not
all.
Thanks very much for any help!

The above was originally posted by HLJ2005 in July 2007. I tried to
find HLJ2005 with no luck. We're having the same issue. I did not
see a response or resolution to the issue and was hoping by now there
is one. (e-mail address removed) thanks.

 

[hlj2005]

Hi this is HLJ2005, and I still have not received a reply to my original
post! Thank you for re-posting this for me though. We are still having this
problem. Our IT department had contacted Microsoft about it to no avail. If
anyone has any insight, I'd really appreciate it - it would save my company a
lot of $ on toner!

 

[tburnie]

Hi this is HLJ2005, and I still have not received a reply to my original
post! Thank you for re-posting this for me though. We are still having this
problem. Our IT department had contacted Microsoft about it to no avail. If
anyone has any insight, I'd really appreciate it - it would save my company a
lot of $ on toner!






- Show quoted text -

Another print issue: If I have many InfoPath emails in my InBox and I
select them all and then right click and select print, only the 1st
email will print correctly, the rest are bad.

HLJ2005, can you tell me what company you work for, if might help if
Microsoft knows that this problem is not just mine. Thanks. Tom
Burnie, Michigan Farm Bureau email = tburnie @ fbinsmi.com

 

[tburnie]

After working with MicroSoft for the past several weeks, they have
acknowledged this as a problem. I have been provided with a work
around, and the problem will be submitted as a bug. Work around from
MicroSoft as follows:

Hello Tom,
It was nice talking with you.As discussed, I have summarized below the
steps for the printing issue workaround:
1) Open the InfoPath form in design mode.
2) For each Text Box control placed on the form repeat step 3 to
4.
3) Right click on Text Box and select Size Tab.
4) Set the height to some specific value. Any value(except
‘auto’) which suits your design should work.
5) Save the form and publish it again.
6) Printing issue should not be observed with updated form.

I understand it’s a time consuming task to apply above workaround on
all the forms and I apologize for the inconvenience caused due to
this. I would suggest you to apply this workaround to only those forms
which are affected by this issue and in future make it best practice
to set the height explicitly. Please let me know if you have any
questions and if above workaround fix the issue in your test
environment. Thank you for your patience. Thanks,
______________________________________________________________________
Shiv KhareEOS - Visual Studio Office Developer