Insert auto text it is currently grayed out

[Old Retired Telephone Man]

I have been able to use insert auto text in header/footer. Now even when I
display header/footer and click on tool bar, options, highlight insert
autotext as soon as I close the minue the insert autotext is grayed out again.

 

[garfield-n-odie]

Close Word. Rename your Normal.dot template as described in
http://word.mvps.org/FAQs/AppErrors/BlankDocNotBlank.htm . Word
will create a new Normal.dot template when you restart it. If
desired, you can start Word and click on Tools | Templates and
Addins | Organizer, and copy your customizations from your
renamed Normal.dot to the new Normal.dot.

 

[Old Retired Telephone Man]

Thank you. I have done this procedure before. I have now done the procedure
again and I now have insert auto text back. I suppose the next logical
question is "since I do not save to normal.dot and when I create a new Word
document I begin with the blank document that Word presents when I open Word
how or what changes the Normal.dot"? I know that you may not be able to
answer that question. I see by the referenced document that I am not the
only person with this problem.

Best regards.

 

[Suzanne S. Barnhill]

Usually this is the work of a poorly designed add-in. The Office Plug-in in
Norton AntiVirus and the Microsoft Works Suite Add-in for Word are notorious
for this kind of nonsense. Make sure you have "Prompt to save Normal
template" checked on the Save tab of Tools | Options so you'll at least get
some warning when an add-in is trying to modify Normal.dot.



"Old Retired Telephone Man"

 

[Old Retired Telephone Man]

Thank you. I now have "Prompt to same Normal template" checked, it was not
previously.