Insert Auto Text not working

[Shirley]

Until a week or two ago, using INSERT AUTOTEXT in a header
and selecting "Filename and path" worked. Recently,
however, instead of putting the FIELD CODES in the header,
using this option inserts text that looks like FILENAME \p
with a square in front of and in back of the text (the
square that usually appears when a special character is
used). Have tried SHIFT+F9 to be sure it's not just the
codes showing, but that doesn't make any difference - and
the characters can be removed one by one. Have rebooted
several times. Using INSERT - FIELD - FILENAME with an
added field code of \p works fine. It's just the INSERT
AUTOTEXT option that doesn't work. Ideas????

 

[Doug Robbins - Word MVP]

Try renaming the normal.dot template to oldnormal.dot and restart Word so
that it creates a new normal.dot template and see if that overcomes the
problem.

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Hope this helps
Doug Robbins - Word MVP