Insert merge fields button doesn't show fields.

[Spin Dryer]

Hi.

A colleague has got a strange problems that's just occurred.

He is using a network database as the source, and when creating a
merge, the "Insert merge fields" option does not bring down the list
of fields.

The weird thing is, trying this on another PC in the office with
exactly the same datasource works fine (the datasource has previously
been used on PC number 1 without problem).

To make things slightly worse, setting up a mail merge from scratch on
PC number 1, creating a word document table as the datasource, again
the "Insert merge fields" option does nothing.


Is there anything that might be worth checking ?

 

[Doug Robbins - Word MVP]

Check for the existence of a macro named InsertMergeField in the normal.dot
template, the template being used for the main document or in an add-in (a
template that is located in the Word Startup folder)

Perhaps try renaming the normal.dot template to normal.old and restart Word.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Spin Dryer]

On Tue, 26 Sep 2006 05:44:25 +0200, [Doug Robbins - Word MVP] said :-

Check for the existence of a macro named InsertMergeField in the normal.dot
template, the template being used for the main document or in an add-in (a
template that is located in the Word Startup folder)

Perhaps try renaming the normal.dot template to normal.old and restart Word.

Thanks for the info Doug, I'll pass this on. Though, I do believe that
somehow the normal.dot template is also shared for the users. Not sure
how this works over a network.

 

[Graham Mayor]

You cannot share the Normal.dot file among multiple users in Word
http://support.microsoft.com/?kbid=811468

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Graham Mayor - Word MVP


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On Tue, 26 Sep 2006 05:44:25 +0200, [Doug Robbins - Word MVP] said :-

Check for the existence of a macro named InsertMergeField in the
normal.dot template, the template being used for the main document
or in an add-in (a template that is located in the Word Startup
folder)

Perhaps try renaming the normal.dot template to normal.old and
restart Word.

Thanks for the info Doug, I'll pass this on. Though, I do believe that
somehow the normal.dot template is also shared for the users. Not sure
how this works over a network.

 

[Spin Dryer]

On Mon, 25 Sep 2006 21:38:22 +0100, [Spin Dryer] said :-

Hi.

A colleague has got a strange problems that's just occurred.

Thanks for everyone's help.

Just to update, it seemed like it could have been a network problem
with PC number 1. After being turned off overnight, a retry without
doing anything different worked as expected.

 

[Graham Mayor]

You still need to sort out that normal.dot sharing error!

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Graham Mayor - Word MVP


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On Mon, 25 Sep 2006 21:38:22 +0100, [Spin Dryer] said :-

Hi.

A colleague has got a strange problems that's just occurred.

Thanks for everyone's help.

Just to update, it seemed like it could have been a network problem
with PC number 1. After being turned off overnight, a retry without
doing anything different worked as expected.