'Insert picture' causes Runtime error and abort, after SP2 install

[Pam]

After installing XP SP2, I am having trouble in WORD when
I try to Insert/Picture/From File. After getting the
File box up when I click a file I get a Microsoft Visual
C++ Runtime Library error "Runtime error! This
application has requested the Runtime to terminate it in
an unusual way. Please contact application's support
team for more information" When I click the OK box WORD
shuts down.

I think this has only started after the XP SP2 install
and I have not had any other issues after installing SP2,
my machine is a fairly simple set-up, so I wonder what
the problem / remedy is? Anyone any ideas please?

 

[garfield-n-odie]

Courtesy of Office MVP Beth Melton:

A "runtime" error means that there is an error in a macro or add-in that
is attempting to run. Typically these macros are created by a
third-party and are not part of the Word installation. (They could also
be caused by a malfunctioning macro virus as well)

Many third-party applications will create an add-in and place it in the
Office\Startup folder or use a COM add-in (DLL) to integrate their
software with Word. Another common add-in, the "Microsoft Works Suite
Add-in for Word" can only be found in your Add/Remove programs list.

Aside from the Works Suite Add-in, to determine if you have any add-ins
you can check for them using the following:

Go to Tools/Templates and Add-Ins and see if there are any global
templates or add-ins listed. If you find any then chances are they are
located in your Office\Startup folder or Word\Startup folder.

The location of the Word\Startup folder can be found under
Tools/Options/File Locations and the Office\Startup folder will be
located in the installation path for Office.

If you find more than one add-in move them one at a time until you
determine which one is causing the problem.

As of Word 2000, Word can have COM add-ins, those that are added in via
the Registry rather than the Startup folders. To check for COM add-ins
add the "COM Add-In" command to your toolbar.

- Right-click any toolbar and select Customize
- On the Commands tab, select the Tools category
- Locate COM Add-Ins on the right
- Drag/Drop to a location of your choice

For more information on COM Add-Ins, see this article:
http://www.mvps.org/word/FAQs/Customization/CheckIfAddinsInstalled.htm