Install Office 2008 SP1 Update (12.1.0)

[david.scozzaro]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

I am trying to install Office '08 SP1 (12.1.0). I was able to download the update no problem, went through the first several steps of the installation process. The installation however is now stuck on the installation step at the very beginning. It has not moved past "Preparing Office 2008 SP1 (12.1.0)" "Running AutoUpdate Installer Script" for an hour. This is the second time I have gotten stuck at this point (it ran for a 1/2 hour before I forced quit the first time). Any suggestions?

 

[Diane Ross]

I am trying to install Office '08 SP1 (12.1.0). I was able to download the
update no problem, went through the first several steps of the installation
process. The installation however is now stuck on the installation step at the
very beginning. It has not moved past "Preparing Office 2008 SP1 (12.1.0)"
"Running AutoUpdate Installer Script" for an hour. This is the second time I
have gotten stuck at this point (it ran for a 1/2 hour before I forced quit
the first time). Any suggestions?

Did you quit all running applications first? A recent Apple security update
causes the script run by the installer to fail. It's window is probably
hidden. This problem was fixed in 12.1.1. See this article on the full
details.

Apple Security Update blocks Microsoft's update process
<http://blog.entourage.mvps.org/2008/08/apple_security_update_blocks_microso
fts_update_process.html>

In case the above link does not work:

<http://tinyurl.com/6x5ryn>

All install/update solutions can be found here:

<http://www.entourage.mvps.org/error/install_update.html>

 

[Hadiya husien]

I am trying to install Office '08 SP1 (12.1.0). I was able to download
the update no problem, went through the first several steps of the installation
process. The installation however is now stuck on the installation step
at the very beginning. It has not moved past "Preparing Office 2008 SP1
(12.1.0)" "Running AutoUpdate Installer Script" for an hour. This is the
second time I have gotten stuck at this point (it ran for a 1/2 hour before
I forced quit the first time). Any suggestions?

 

[Diane Ross]

I am trying to install Office '08 SP1 (12.1.0). I was able to download
the update no problem, went through the first several steps of the
installation
process. The installation however is now stuck on the installation step
at the very beginning. It has not moved past "Preparing Office 2008 SP1
(12.1.0)" "Running AutoUpdate Installer Script" for an hour. This is the
second time I have gotten stuck at this point (it ran for a 1/2 hour
before
I forced quit the first time). Any suggestions?

Did you quit all applications before running the updater? The window to auto
quit all application is probably hidden. A security updater from Apple broke
SP1.

Apple Security Update blocks Microsoft's update process (The Entourage Help
Blog)
<http://blog.entourage.mvps.org/2008/08/apple_security_update_blocks_microso
fts_update_process.html>

More help:

Install and Update Errors
<http://www.entourage.mvps.org/error/install_update.html>


Dos and Don'ts for a good install
<http://www.entourage.mvps.org/troubleshoot/install_08.html#basics>

In case the above link does not work:

<http://tinyurl.com/6cmyyc>