please can you help me. i have had to reinstall office 2004 for mac
but after erasing my hard drive of the original version i put the
installation cd in and my mac wont read it. I am not sure why although
the cd looks like it has a difference in the colouration on the
readable side. it has been kept in ints box since i bought it so it
should be in perfect condition.
I cannot get in touch with microsoft unless i pay $35 which i dont
want to do, i wondered if anybody had any ideas?
See ³How to replace lost, broken, or missing Microsoft software or hardware²
<
http://support.microsoft.com/default.aspx?scid=kb;[ln];326246>
It could be your drive. Anyway to test on another machine?
Try cleaning the disc first. (window cleaner on a paper towel works well.)
(Netflix directions)
Direction from
<
http://labnol.blogspot.com/2006/07/how-to-clean-dvd-or-cd-disc.html>
Here are a few handy tips to clean your priceless collection of CDs and DVD
discs.
But before you try any of these methods, remember that the disc media is
very delicate and you may unintentionally damage the shiny reflective
surface if you are not careful:
» If dust particles are sticking to the CD surface, use a piece of soft
cloth to wipe off the dust. To hold the CD, insert a finger or thumb inside
the center hole of the CD or handle it by the edges but never touch the
shiny surface.
» If the DVD surface feels sticky or greasy, mix some baby shampoo in
lukewarm water and use cotton or soft cloth to gently rub the CD surface
with this solution. Make sure the CD is completely dry (no water drops)
before putting it back in the jewel case.
» If there are fingerprint marks on the CD surface, dip a soft cloth in
Isopropyl Alcohol/Ethanol/Methanol and gently wipe the surface. Never use a
petroleum based solvent like Acetone as that will permanently damage the CD
surface.
» When none of the above alcohol based products are available in the local
market, use a bottle of Mineral water to clean the dirty CD surface. Normal
tap water has higher concentration of salts that may leave white marks on
the CD surface.
» Always wipe the disc surface in a non-radial back-and-forth motion (from
the center hole to the outer edge). Don't follow the concentric circles
while cleaning.
» There are few DVD polish products in the market that promise to repair
the scratched surface of CDs and DVDs. I have never used them myself so
cannot comment if they really work as advertised.
Final Advice: If you notice a scratch on the surface of a CD or DVD, I would
suggest that you immediately make a copy of the disc as it is possible that
one fine day, your DVD drive may suddenly refuse to read the disc.
The following is from Council on Library and Information Resources:
<
http://www.clir.org/index.html>
In general, avoid using organic solvents. Harsher solvents (acetone,
benzene) will dissolve the polycarbonate and damage the disc beyond repair.
Mild solvents (isopropyl alcohol, methanol), however, may be used. These
mild solvents evaporate quickly and will not dissolve the polycarbonate.
Other solutions that are not harmful are water-based lens cleaners or
water-based detergents (with mild soap) formulated for cleaning CDs or DVDs.
The polycarbonate substrate is a relatively soft and transparent type of
plastic. Each time a disc is wiped, rubbed, treated with some solution, or
otherwise manipulated for cleaning, that substrate, and thus the disc
itself, is at risk of scratching or contamination.
If the disc needs cleaning, remember these tips:
Use an air puffer to blow off dust.
Use a soft cotton cloth or chamois to wipe the disc.
Try cleaning with a dry cloth first, before using any cleaning -solutions.
Do not wipe in a direction going around the disc.
Wipe from the center of the disc straight toward the outer edge.
Avoid using paper products, including lens paper, to wipe the disc.
Avoid using anything abrasive on the surface of the disc.
If the disc has a heavy accumulation of dirt, try rinsing it with water
first.
Use commercially available water-based detergent formulated for cleaning the
surface of optical discs.
Use isopropyl alcohol or methanol, as an alternate to water-based
detergents, to clean the disc surface.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<
http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<
http://blogs.msdn.com/entourage/>
