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I am attempting to install Office 2000 sp1 on a windows 2000 sp4 domain
controller, which also runs SQL server 2000. I have an another server (that
is not a domain controller, but windows 2000 sp4 with SQL 2000) which I used
the same exact install process to install Office 2000 on it and it was
successful. However, when attempting to install on the other system, I get
the error: Installation ended prematurely because of an error.
This happens after I select the typical and/or attempt a custom
installation. Once selected, the installation begins but then suddenly
exits with this error. Windows event logs state:
event id: 11708
source: msiinstaller
type: informational
Description: Product: Microsoft Office 2000 SR-1 Professional --
Installation operation failed.
I have also attempted to install Office XP pro and the same thing happens as
well.
Using the verbose logging feature, I receive the following error messages in
the log:
MSI (c) (50:04): Back from server. Return value: 1603
MSI (c) (50:04): Decrementing counter to disable shutdown. If counter >= 0,
shutdown will be denied. Counter after decrement: -1
Action ended 14:16:46: ExecuteAction. Return value 3.
MSI (c) (50:04): Doing action: FatalError
Action start 14:16:46: FatalError.
DEBUG: Error 2836: The control Restore on the dialog FatalError can not
take focus
Internal Error 2836: Please contact product support for assistance.
Action 14:16:46: FatalError. Dialog created
Action ended 14:16:48: FatalError. Return value 2.
Action ended 14:16:48: INSTALL. Return value 3.
MSI (c) (50:04): Destroying RemoteAPI object.
and
Property(C): ErrorDialog = ErrorDialog
and
Property(C): NEEDSERVICEPACKERROR = This product cannot be installed on this
computer. This product requires NT4 Service Pack 3 to install.
and
Property(C): UNQUALIFIEDOSERROR = This product cannot be installed on this
computer. This product requires at least Windows 95, Windows NT Version 4.0,
or Windows 2000 or later.
and the end is:
Property(C): DigitalProductID =
#xA40000000300000035303632372D3730302D313239303831372D3032353430000400000000
000000000000000000000000000000723E7653CF1CA740DAB9155F20DE010000000000CA32BF
40EE617A09000000000000000000000000000000000000000000000000323235323100000000
000000D8050000DACCAE2400080000D01B000000000000000000000000000000000000000000
000000000000000000D5AD9975
=== Logging stopped: 6/3/2004 14:16:49 ===
MSI (c) (50:04): Note: 1: 1708
MSI (c) (50:04): Product: Microsoft Office 2000 SR-1 Professional --
Installation operation failed.
MSI (c) (50:04): Grabbed execution mutex.
MSI (c) (50:04): Cleaning up uninstalled install packages, if any exist
MSI (c) (50:04): MainEngineThread is returning 1603
=== Verbose logging stopped: 6/3/2004 14:16:49 ===
controller, which also runs SQL server 2000. I have an another server (that
is not a domain controller, but windows 2000 sp4 with SQL 2000) which I used
the same exact install process to install Office 2000 on it and it was
successful. However, when attempting to install on the other system, I get
the error: Installation ended prematurely because of an error.
This happens after I select the typical and/or attempt a custom
installation. Once selected, the installation begins but then suddenly
exits with this error. Windows event logs state:
event id: 11708
source: msiinstaller
type: informational
Description: Product: Microsoft Office 2000 SR-1 Professional --
Installation operation failed.
I have also attempted to install Office XP pro and the same thing happens as
well.
Using the verbose logging feature, I receive the following error messages in
the log:
MSI (c) (50:04): Back from server. Return value: 1603
MSI (c) (50:04): Decrementing counter to disable shutdown. If counter >= 0,
shutdown will be denied. Counter after decrement: -1
Action ended 14:16:46: ExecuteAction. Return value 3.
MSI (c) (50:04): Doing action: FatalError
Action start 14:16:46: FatalError.
DEBUG: Error 2836: The control Restore on the dialog FatalError can not
take focus
Internal Error 2836: Please contact product support for assistance.
Action 14:16:46: FatalError. Dialog created
Action ended 14:16:48: FatalError. Return value 2.
Action ended 14:16:48: INSTALL. Return value 3.
MSI (c) (50:04): Destroying RemoteAPI object.
and
Property(C): ErrorDialog = ErrorDialog
and
Property(C): NEEDSERVICEPACKERROR = This product cannot be installed on this
computer. This product requires NT4 Service Pack 3 to install.
and
Property(C): UNQUALIFIEDOSERROR = This product cannot be installed on this
computer. This product requires at least Windows 95, Windows NT Version 4.0,
or Windows 2000 or later.
and the end is:
Property(C): DigitalProductID =
#xA40000000300000035303632372D3730302D313239303831372D3032353430000400000000
000000000000000000000000000000723E7653CF1CA740DAB9155F20DE010000000000CA32BF
40EE617A09000000000000000000000000000000000000000000000000323235323100000000
000000D8050000DACCAE2400080000D01B000000000000000000000000000000000000000000
000000000000000000D5AD9975
=== Logging stopped: 6/3/2004 14:16:49 ===
MSI (c) (50:04): Note: 1: 1708
MSI (c) (50:04): Product: Microsoft Office 2000 SR-1 Professional --
Installation operation failed.
MSI (c) (50:04): Grabbed execution mutex.
MSI (c) (50:04): Cleaning up uninstalled install packages, if any exist
MSI (c) (50:04): MainEngineThread is returning 1603
=== Verbose logging stopped: 6/3/2004 14:16:49 ===