Installation Error?

S

Simon Cooke

Whenever I try to install on my system (Windows XP Pro, SP1) I get this
error:

--------------------------------------------
Error 2721. An internal error has occurred.
(VerifyUnicodeInstallPathNameOk)
--------------------------------------------

Does anyone have an idea what's causing this? I'm stumped, and I can't even
file an email support request with MS because until I install it, I don't
get a product ID.

Si
 
E

Erik Sojka (MVP)

At what point does this occur? When the install is decompressing the
files?

Are you installing from a CD or from a downloaded copy? If you have
downloaded OneNote from MS' website, try clearing your cache in your
browser and download again. You might have a corrupted download.
 
S

Simon Cooke

This occurs if I click on Setup.exe or on the MSI file directly on the CD.

It's an install from the MS CD itself.

About the only thing I can think of that might possibly be screwing things
up is that I've got Visual Studio 2005 Beta 2 on this machine - so I've got
MSXML 6 on here. But I can't see why that'd screw up the path verification.

Si
 
S

Simon Cooke

Not really. I've installed it from the downloadable version instead, and
just entered the product key from the back of the box. That worked :)

Si
 

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