Installation of Microsoft XP SP3 unsuccessful

[bulldog]

Microsoft Office Update said I needed Office XP Service Pack 3. This was
after I downloaded Office XP 2002.
I agreed to the download and got a message saying download was unsuccessful
but Microsoft Office Update site now says:

REQUIRED UPDATES
Your Office products are up-to-date!
See list of products supported by Office Update

Office XP Service Pack 3 (English version)


0 KB / Already Downloaded

0 KB / Download Time = 0 min at your connection speed
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Office Update still says I need to update other updates but insists I must
update Office XP Service pack 3 first even though it appears to have
downloaded.

I have a feeling my computer may have older version of Outlook Express and
Frontpage but they are not listed when I check control panel / add / remove
programs. (I did see some folders under C drive under program files but was
unable to delete them as got message:

'Cannot delete Outlook Express: It is being used by another person or
program. Close any programs that might be using the file and try again'

Can anyone help me in simple terms as I am a computer novice?
Thanks,
Sean

 

[Susan Ramlet]

Hi, bulldog,

Download the Office XP SP-3 full-file version here:

http://office.microsoft.com/en-us/assistance/HA011525351033.aspx

Try installing it yourself (without using Office Update) and see if that
resolves the issue.