Installation of new SP-1

[putertutor]

This IS ? the new version we expected in August, right?
After the uninstall of my OneNote failed several times.. I tried installing
the second version of SP-1 download.. the full file.. and received this error
message..
"The expected version of the product was not found." I originally installed
from a registered CD.. running Win XP, and Office 2000.
Any suggestions??

 

[Kathy J]

The "Service Pack" is just that - a combination of changed code that gets
applied to a base product. In order to install it, you must have the base
OneNote code installed on your computer.

I would suggest doing a clean install of your copy of OneNote, then apply
the SP.

Let us know if that works better.
--
Kathryn Jacobs, Microsoft MVP PowerPoint and OneNote
Author of Kathy Jacobs on PowerPoint - Available now from Holy Macro! Books
Get PowerPoint answers at http://www.powerpointanswers.com
Featured Presenter at PPT 2004 - http://www.pptlive.com

I believe life is meant to be lived. But:
if we live without making a difference, it makes no difference that we lived

 

[Chad Harris]

Putertutor--

There has been a recent MSKB issued on this topic on 8/3/04 since the
7/27/04 release of the update. Much of the source of problems with the
install of One Note SP1 and Office 2003 SP1 has been because of corrupted
Local Install Cache, and Windows Installer Caches

"Installation Error: File not Found" error message when you try to update
Office 2003 programs from the Office Update Web site
http://support.microsoft.com/default.aspx?scid=kb;en-us;875556&Product=1note2003


You can use the local installation tool to delete the cache
http://www.microsoft.com/office/ork/2003/journ/LISTool.htm

The reason for this Local Install Source Feature is thatif you leave the LIS
intact (with all of the CAB files from
the CD), it will eliminate the need to connect to the source when updating
your client.

Take a look at
http://support.microsoft.com/default.aspx?scid=kb;en-us;830168 for a
discussion of this feature.

Also you may get addditional error info that's helpful by going to your run
box and typing in "eventvwr.msc">click on Appliation, and look at any events
at the time of the failed install whose source is MsiInstaller.

Additional factors to consider here, but I believe your issues can be
resolved in the info above, are:

Make sure if you had a preview of One Note SP1 that you uninstall it before
installing One Note SP1, and if that's not an issue you can try running a
detect and repair, a repair install from Add/Remove, or uninstalling and
reinstalling One Note using the Windows Install Cleanup Utility:

References:

Information to consider before you apply OneNote 2003 Service Pack 1 to a
computer that has the OneNote 2003 Service Pack 1 Preview installed
http://support.microsoft.com/default.aspx?scid=kb;en-us;873206&Product=1note2003

Repairing Office 2003 Installations
http://www.microsoft.com/office/ork/2003/five/ch19/MntB01.htm

Differences Between Repair and Reinstall
http://support.microsoft.com/default.aspx?scid=kb;EN-US;298027


Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

From Sloan Crayton's[MS] explanation of the Utility:

"The function of the utility is to remove the remove the corrupted Windows
Installer registry information for an application that was installed via the
Windows Installer. There are several things that it does not do ...

- It does not uninstall any applications
- It does not delete the Windows Installer


After using this utility, the application should then be installed again
sothat Setup will function (otherwise, the Windows Installer has no
information that it was ever installed). If the real objective is to remove
a product, it can be uninstalled after this reinstall has occurred."

Best,

Chad Harris

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