Installation Problem Office 2000

[Matthew White]

I have taken over the I.T. support for a new client of mine. They have
Outlook 2000 Premium which is patched to SR-1. 2000 Premium was installed
via CD and then SR-1 was downloaded and installed.

They currently use Internet Mail and I am in the process of moving them to
Exchange. However, when I try to reconfigure mail support in Outlook, it
prompts me for the Outlook 2000 Premium SR-1 installation data1.msi. The
problem is that I cannot find where the previous consultant had this file
extracted on the network, and the only downloadable version of SR-1 that I
have found has a data1.msp, not an MSI. Does anyone know how I can download
SR-1 that will provide me with a data1.msi? At this point, the only way I
have been able to resolve this is to uninstall the product, then reinstall
2000 premium and then the SR-1 that I downloaded. I am probably missing
something stupid here. Your thoughts are appreciated.

Regards,
Matthew White

 

[Peter Foldes]

http://support.microsoft.com/kb/q245025/

 

[Bob Buckland ?:-\)]

Hi Matthew,

I'm not clear if you're being asked for the CD for MS Office 2000 or for a CD for MS Outlook 2000. If Outlook was installed
separately, it should appear in add/remove programs in the windows control panel.

Data1.msi was the generic name for the main .MSI file on CD#1 of each Office 2000 product. Although the name is the same, the
contents are not. The CD named in the bottom of the dialog where it asks for the CD would be the one it's usually looking for, and
it may be the original, pre SR1 product CD.


============
I have taken over the I.T. support for a new client of mine. They have
Outlook 2000 Premium which is patched to SR-1. 2000 Premium was installed
via CD and then SR-1 was downloaded and installed.

They currently use Internet Mail and I am in the process of moving them to
Exchange. However, when I try to reconfigure mail support in Outlook, it
prompts me for the Outlook 2000 Premium SR-1 installation data1.msi. The
problem is that I cannot find where the previous consultant had this file
extracted on the network, and the only downloadable version of SR-1 that I
have found has a data1.msp, not an MSI. Does anyone know how I can download
SR-1 that will provide me with a data1.msi? At this point, the only way I
have been able to resolve this is to uninstall the product, then reinstall
2000 premium and then the SR-1 that I downloaded. I am probably missing
something stupid here. Your thoughts are appreciated.

Regards,
Matthew White <<
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Matthew White]

I am being asked for the Office SR-1 Data1.msi, not Outlook. Additionally,
it is not looking for the pre SR-1 CD, as I have tried that and it does not
work. Also, it says "Office 2000 Premium SR-1", not "Office 2000 Premium".
The original CD does not work.

 

[Matthew White]

Peter,

This really doesn't answer my question. It is a link that I already have
and I mentioned that I downloaded the Sr-1a full version that this link
points to. It extracts a data1.MSP, not the .MSI that the program is looking
for. Do you know where I can download the package with the SR-1a MSI?

 

[Peter Foldes]

Matthew


You posted the following

prompts me for the Outlook 2000 Premium SR-1 installation data1.msi.

Bob also answered you according to your posting as per above and now you say

I am being asked for the Office SR-1 Data1.msi, not Outlook.

Was Outlook installed separately apart from Office at the time of installation?

 

[Matthew White]

Sorry about that, It is prompting me for Office 2000 Premium SR-1a, not
Outlook.

 

[Matthew White]

Guys, I'm very sorry. I realize that my initial post is very confusing. Let
me clarify. Outlook was installed as part of Office, not separately. It is
prompting me for the location of the Office 2000 Premium SR-1A data1.msi.

Thanks for your help.

 

[Bob Buckland ?:-\)]

Hi Matthew,

The .MSI file is only available on the original product CD, it's not available from Microsoft as a download and MS no longer has
Office 2000 CD versions available. Office 2000 was released then
re-released twice

Office 2000 (original)
Office 2000 with SR1 Service Release
Office 2000 with SR2 Service Release

The updates were also provided in .MSP patch versions both in download and CD patch disks. Once the Service Release (SR1a) was
installed then the way the Installer saw things you it would report that you had Office 2000 SR1, but 'knew' that your CD would be
the original one. That SR1 is appearing in the 'Use CD from' dialog box tends to indicate that the SR1 update was applied at some
point.

Be sure that the CD you have is for the same Edition (Premium) that is listed in Add/Remove Programs in the Windows control panel
and that it's CD#1 (Premium is a 4 CD set).

One of the most common places where you'd run into the CD not being accepted is that the original installation is damaged (which,
unfortunately, requires the CD to repair). If you cannot complete a Repair/Reinstall of Office 2000 from the Microsoft Office 2000
listing in Add/Remove Programs then you may need to use the MS Installer cleanup utility, then restart the PC then reinstall and
repatch, but that can vary based on the exact error message you receive when trying to do the repair. Let us know what that is
please.


=============
Peter,

This really doesn't answer my question. It is a link that I already have
and I mentioned that I downloaded the Sr-1a full version that this link
points to. It extracts a data1.MSP, not the .MSI that the program is looking
for. Do you know where I can download the package with the SR-1a MSI? >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*