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trevor tinsman
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(Win 2000 Error Messages) After Removal of mBlast.Worm
These are the Symptoms of a computer running Windows 2000
w/ sp3 or higher installed after removal of the Worm
mblast..., Please follow the instructions step by step.
The Windows Installer Service could not be accessed.
This can occur if you are running Windows in safe
mode, or if the Windows Installer is not correctly
installed. Contact your support personnel for assistance.
-or-
This application must be installed to run. Please run
Setup from the location where you originally installed
the application
-or-
This patch package could not be opened. Verify that the
patch package exists and that you can access it, or
contact the application vendor to verify that this is a
valid Windows Installer patch package.
-or-
The system cannot open the device or file specified.
You may receive a prompt for the path to the Proplus.msi
file. When you type the path, you continue to receive the
same error message.
It may not be possible to start an Office program.
CAUSE
This behavior may occur for any of the following reasons:
The DCOM default impersonation level is set to Anonymous.
The SYSTEM account does not have Full permissions on a
folder that the Windows Installer is trying to access.
NOTE: This behavior is specific to the NTFS file system.
The windows installer version 1.x data information is not
migrated to the windows installer version 2.x that SP3
installs on the computer. The windows installer does not
see that Office is installed on the computer because SP3
updated your windows installer from 1.x to 2.x. Therefore
SP3 moved all your windows installer data files, which
include Office products from the 1.x windows installer
registry keys to Windows installer 2.0.
Version 2 of the Windows Installer that is included with
SP3 for Windows 2000 does not work if the DCOM default
impersonation level is set to Anonymous.
RESOLUTION
Use the following methods in the order they are presented
until the issue is resolved.
Method One: Change DCOM Impersonation Level to Identify
Click Start, click Run, type dcomcnfg, and then click OK.
Click the Default Properties tab.
In the Default Authentication Level list, click Connect.
In the Default Impersonation Level list, click Identify,
and then click OK.
Click Start, click Run, type the following command, and
then click OK:
explorer /select, %windir%\system32\msisip.dll
Rename the Msisip.dll file to "Msisip.old".
Install the latest MSI 2.0 redistributable package. To do
so, visit the following;
http://www.microsoft.com/downloads/release.asp?
ReleaseID=32832
Restart the computer. Check the Apps before re-installing
SP3
Reinstall SP3 if it is not already installed. (You can
use winver.exe to see whether SP3 is already installed.)
If that doesnt fix it then follow these steps aswell.
Method Two: Grant Full Control Permission to the SYSTEM
Account
Start Windows Explorer, right-click the computer's root
hard disk, and then click Properties.
Click the Security tab, and then click Add.
In the Select Users, Computers, or Groups dialog box,
click the SYSTEM account, click Add, and then click OK.
Click to select the Full Control check box under Allow,
and then click OK.
Method Three: Apply Hotfix
You must install the hotfix Msiregmv.exe. This hotfix
moves all the windows installer 1.x data registry keys to
the Windows installer 2.x registry data location.
Please Contact Trevor Tinsman at 1406 for questions
regarding the MS Installer Package.
Trevor Tinsman
Systems Administrator
JCP Marketing
(e-mail address removed)
972-431-1406
(Win 2000 Error Messages) After Removal of mBlast.Worm
These are the Symptoms of a computer running Windows 2000
w/ sp3 or higher installed after removal of the Worm
mblast..., Please follow the instructions step by step.
The Windows Installer Service could not be accessed.
This can occur if you are running Windows in safe
mode, or if the Windows Installer is not correctly
installed. Contact your support personnel for assistance.
-or-
This application must be installed to run. Please run
Setup from the location where you originally installed
the application
-or-
This patch package could not be opened. Verify that the
patch package exists and that you can access it, or
contact the application vendor to verify that this is a
valid Windows Installer patch package.
-or-
The system cannot open the device or file specified.
You may receive a prompt for the path to the Proplus.msi
file. When you type the path, you continue to receive the
same error message.
It may not be possible to start an Office program.
CAUSE
This behavior may occur for any of the following reasons:
The DCOM default impersonation level is set to Anonymous.
The SYSTEM account does not have Full permissions on a
folder that the Windows Installer is trying to access.
NOTE: This behavior is specific to the NTFS file system.
The windows installer version 1.x data information is not
migrated to the windows installer version 2.x that SP3
installs on the computer. The windows installer does not
see that Office is installed on the computer because SP3
updated your windows installer from 1.x to 2.x. Therefore
SP3 moved all your windows installer data files, which
include Office products from the 1.x windows installer
registry keys to Windows installer 2.0.
Version 2 of the Windows Installer that is included with
SP3 for Windows 2000 does not work if the DCOM default
impersonation level is set to Anonymous.
RESOLUTION
Use the following methods in the order they are presented
until the issue is resolved.
Method One: Change DCOM Impersonation Level to Identify
Click Start, click Run, type dcomcnfg, and then click OK.
Click the Default Properties tab.
In the Default Authentication Level list, click Connect.
In the Default Impersonation Level list, click Identify,
and then click OK.
Click Start, click Run, type the following command, and
then click OK:
explorer /select, %windir%\system32\msisip.dll
Rename the Msisip.dll file to "Msisip.old".
Install the latest MSI 2.0 redistributable package. To do
so, visit the following;
http://www.microsoft.com/downloads/release.asp?
ReleaseID=32832
Restart the computer. Check the Apps before re-installing
SP3
Reinstall SP3 if it is not already installed. (You can
use winver.exe to see whether SP3 is already installed.)
If that doesnt fix it then follow these steps aswell.
Method Two: Grant Full Control Permission to the SYSTEM
Account
Start Windows Explorer, right-click the computer's root
hard disk, and then click Properties.
Click the Security tab, and then click Add.
In the Select Users, Computers, or Groups dialog box,
click the SYSTEM account, click Add, and then click OK.
Click to select the Full Control check box under Allow,
and then click OK.
Method Three: Apply Hotfix
You must install the hotfix Msiregmv.exe. This hotfix
moves all the windows installer 1.x data registry keys to
the Windows installer 2.x registry data location.
Please Contact Trevor Tinsman at 1406 for questions
regarding the MS Installer Package.
Trevor Tinsman
Systems Administrator
JCP Marketing
(e-mail address removed)
972-431-1406